About this role
Job Description:
Job Summary: The Ticket Line Centralization Manager provides oversight and management of the daily ticket-line function for the organization.
Essential Duties/Responsibilities*:
• Leads and develops the ticket-line services team, providing support to all locations. • Standardizes and oversees the ticket-line process across the organization. • Ensures all service reports derived from Ticket-line are current and accurate. • Confirms payments are collected for all service tickets. • Resolves escalated issues raised by team and collaborates with other departments as needed. • Provides leadership, training and coaching to ensure optimal performance of the ticket-line services team • Promptly addresses performance issues • Provides regular performance updates to senior management • Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times • Ensures team promptly completes all required training • Continually searches for ways to improve process and operations • Follows all company policies and procedures, including but not limited to safety. • Other duties as assigned.
Minimum Requirements:
• High School Diploma or GED. • 4+ year’s billing, A/R or related accounting experience. • Fast, accurate data entry or keyboarding skills • Computer competency required, including a minimum of 3+ years experience Microsoft Excel, Word, and Outlook. • Must be able to communicate in English effectively, both verbally and in writing. • Ability to work overtime with little notice; weekends hours may occasionally be required.
Preferred Qualifications:
• HVAC industry or construction experience. • 3+ years accounting assistant experience • Basic accounting knowledge
Additional Knowledge, Skills and Abilities:
• Customer service mindset. • Ability to work independently and as part of a team. • Excellent written and verbal communication skills. • Able to work in a fast-paced environment. • Strong organizational skills, attention to detail and the ability to multi-task. • Willingness to learn and be a part of a team. • Positive attitude and a team player. • Ability to build positive relationships with customers, both internal and external. • Willingness and ability to work collaboratively with all levels of the organization. • Safety mindset and acceptance of a safety culture.
Working Conditions:
• Open office environment. • Fast-paced environment.
Physical Requirements:
• Must be able to lift/move up to 10 pounds frequently. • Must be able to adhere to long periods of standing, walking or sitting. • Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely. • With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception. • Ability to express or exchange ideas by means of the spoken word to impart oral information to others. • Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.
Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.