About this role
Job Description:
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• Answers phones, schedules customers and assists customers with any/all inquiries. • Provides customer services relating to sales, sales promotions, installations and communications. • Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds. • Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days. • Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers. • Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. • Follows location initiatives and proactively informs and educates customers. • Makes recommendations and in some cases develops improvement plans in response to customer surveys. • Follows all company policies and procedures, including but not limited to safety.
• Other duties as assigned.
Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.