About this role
<div> <p><span style="font-size:10.0pt">Are you passionate about maintaining and servicing medical equipment that supports patient care? If so, this opportunity could be for you! Join B. Braun Indonesia, a global leader in medical technology, where your technical expertise and dedication to service excellence will be valued and recognized. Take the next step in your career and help shape the future of healthcare with us.</span></p> <p><span style="font-size:10.0pt">As an <strong>Officer Technical Services</strong> based in <strong>Bali</strong>, you will play a key role in delivering high-quality after-sales technical support for B. Braun's portfolio of <strong>Surgical Systems, Infusion Pumps, and Hemodialysis products</strong>. You will be responsible for ensuring equipment reliability, minimizing downtime, and maintaining high levels of customer satisfaction through timely installation, preventive maintenance, troubleshooting, and repair services. Working closely with healthcare professionals, hospitals, and internal stakeholders, you will contribute to the safe and effective operation of our medical devices while supporting B. Braun's commitment to quality, compliance, and customer excellence.</span></p> </div><h6><span style="font-size:10.0pt"><strong>Your key responsibilities: </strong></span></h6> <ul> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Implement and maintain high standards of after-sales service.</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Follow established operating procedures to ensure consistent quality.</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Address customer inquiries, troubleshoot technical issues.</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Understand their needs, address concerns, and provide personalized support.</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Act as a bridge between technical aspects and customer satisfaction.</span></li> </ul> <h6><span style="font-size:10.0pt"><strong>What you will bring to the team: </strong></span></h6> <ul> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Min. Diploma 3 Biomedical Engineer (D3 ATEM) or majoring in Electronic or Technical.</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Ideally 1 - 2 years experience in technical services, preferably in the healthcare or medical equipment industry.</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Ability to understand about technical product that related with principle of technology, diagram flow, block diagram and the operating of product/machine to equip Technician for perform service activities such as installation, maintenance and solving problem. </span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Ability to provide better and standard service based on customer experience's journey that interacted with our technical service team. </span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Starting from received inquiry or complain until closing the case.</span></li> </ul> <h6><span style="font-size:10.0pt"><strong>What sets B. Braun apart? </strong></span></h6> <p><span style="font-size:10.0pt">B. Braun in Indonesia began in the 1980s through a local distributor, bringing with it over 30 years of experience in the Indonesian market. Committed to staying at the forefront, B. Braun Indonesia established a new pharmaceutical factory in 2017. This expansion led to the formation of two legal entities: PT B. Braun Medical Indonesia and PT B. Braun Pharmaceutical Indonesia. Today, we're proud to still be sharing the knowledge and expertise with the community to protect and improve the health of people in Indonesia and around the world. </span></p> <p> </p> <p><span style="font-size:10.0pt"><strong>What can we offer you? </strong></span></p> <ul style="list-style-type:disc"> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Hybrid work system </span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Annual Bonus</span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Company devices provided. </span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Education support & personal development </span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Medical Insurance </span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Annual Leave </span></li> <li style="font-size:10.0pt"><span style="font-size:10.0pt">Regular team building and employee social gatherings. </span></li> </ul> <p> </p> <h6><span style="font-size:10.0pt"><strong>What’s next? </strong></span></h6> <p><span style="font-size:10.0pt">Upon receiving your application, our dedicated Talent Acquisition team will meticulously review your application. If you stand out, you’ll be invited to engage in dynamic interviews, ranging from phone calls to video chats and in-person meetings. Throughout this process, we will keep you informed and inspired with regular updates and feedback. Finally, if you shine through and decide to join us, we will lead you into our seamless onboarding experience. Join us and be part of something extraordinary! </span></p> <p> </p> <p><span style="font-size:10.0pt">We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are. </span></p> <p><span style="font-size:10.0pt">To find out more about our commitment to diversity click <a href="https://www.bbraun.com/en/about-us/responsibility/diversity/strength-through-diversity.html" target="_blank" rel="noopener">here</a> </span></p> <p> </p> <p><span style="font-size:10.0pt"><strong>Check us out on Social Media! </strong></span></p> <p> </p> <p><span style="font-size:10.0pt"><a href="https://www.linkedin.com/company/bbraun-group/posts/?feedView=all" target="_blank" rel="noopener">B. Braun Group LinkedIn</a> </span></p> <p><span style="font-size:10.0pt"><a href="https://www.youtube.com/BBraunGroup" target="_blank" rel="noopener">B. Braun Group YouTube</a> </span></p> <p> </p> <p><span style="font-size:10.0pt">To find out more about B. Braun Indonesia just click </span><a href="https://www.bbraun.co.id/en.html"><span style="font-size:10.0pt">here</span></a></p>