About this role
Create the future with Affin! You too can make a difference.
We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
JOB PURPOSE
• To assist Head Fraud & Authorization in managing and day to day operations. • To lead the Fraud team (Issuing & Acquiring) to achieve operational efficiency guided by procedures and agreed SLA. • Committed to meet SLA speedily and accurately with no compromise to quality and control (e.g. investigation SLA, monitoring etc.) • To manage expectation and liaise with other parties (internal departments, regulator, mediation bureau, legal etc.) while abiding to regulation and SLA. • To be able to offer solutions and guidance to the team on day to day jobs’ issues / challenges. • Manage reporting for internal and external parties related to investigation and monitoring cases. • To ensure reported figures are correctly reported and submission adhere to the timeline. Provide recommendation with written memorandum on cases for negotiation, inclusive case with negligence or goodwill basis. • To immediately update management on new modus operandi and action taken to mitigate the new fraud modus operandi. • Mindful of legal implications and restrictions in execution of all work. • Consistently look for betterment in operational efficiency of fraud operations. • Provide on-going feedback and sharing of information with team on regular basis. • Coordinate the strategy for team to monitor new MO, while planning the long-term resolution. • Provide recommendation on the possible anti-fraud techniques and strategies.