About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Business unit, Department, Reporting</b></H2> </div><div><p style="margin-bottom:4.0px;margin-left:47.0px;text-indent:-35.45pt"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:small"><span style="font-family:Calibri"><span style="font-size:11.0pt">Business Unit: CPS</span></span></span></span></span></p> <p style="margin-bottom:4.0px;margin-left:47.0px;text-indent:-35.45pt"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:small"><span style="font-family:Calibri"><span style="font-size:11.0pt">Department: Field Services</span></span></span></span></span></p> <p style="margin-bottom:4.0px;margin-left:47.0px;text-indent:-35.45pt"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:small"><span style="font-family:Calibri"><span style="font-size:11.0pt">Reports to: </span></span></span></span></span>Ops Manager: Onsite Operations (M/S6) </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Core Description</b></H2> </div><div><p>Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients. </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Deliverables / Primary Functions</b></H2> </div><div><ul> <li>Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) </li> <li>Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis </li> <li>Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements </li> <li>Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans. </li> <li>Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards </li> <li>Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy. </li> <li>Diligently drive SLA</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Core Functional Skills & Capabilities</b></H2> </div><div><div>ICT Knowledge</div><div>Technology Consulting</div><div>Problem solving</div><div>Customer Service</div><div>Teamwork</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Core Behavioural Competencies</b></H2> </div><div><div>Working with people</div><div>Following instructions & procedures</div><div>Applying expertise & Technology</div><div>Delivering Results & Meeting customer expectations</div><div>Achieving personal work goals & objectives</div><div>Culture Match</div><div>Job Match</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Qualifications</b></H2> </div><div><div>NQF 4: Grade 12 National Diploma</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Additional Education -Preferred /Advantage</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Experience</b></H2> </div><div><p>Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Certifications</b></H2> </div><div><div>COMPTIA</div><div>Microsoft Systems Associate or Engineer (MCSA or MCSE);</div><div>Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Professional Memberships in Relevant Industry</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Level of Engagement & Span of Control</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Special Requirements / Employment Condition</b></H2> </div><div><div>Required to travel locally</div><div>Drivers Licence and Reliable Vehicle - both required</div><div>Ability to work extended /long hours as and when required</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Workplace / Physical Requirements</b></H2> </div><div><div>Client Roaming</div><div>Billable</div></div></div></div>