About this role
Job summary
Take the next step in your career and help shape a responsive, high quality mental health support service for children and young people.
As a Duty Coordinator, you will play a central role in the day to day running of the duty system within our Mental Health Support Teams and Early Intervention and Targeted Support Service. You will provide oversight of incoming referrals, support clinical and safeguarding decision making, and ensure timely progression through care pathways.
Working closely with the Operations Manager and wider clinical team, you will guide practitioners in risk assessment, safety planning and effective decision making. You will help manage demand, monitor performance against key targets, and ensure that children, young people and families receive the right support at the right time.
This is a varied and impactful role where you will collaborate with education settings, partner agencies and internal teams. You will also contribute to service development, quality improvement and innovative ways of working, ensuring the service continues to evolve and meet local needs.
Main duties of the job
You will be a confident and experienced practitioner with a strong understanding of mental health support for children and young people, including safeguarding and risk management.
We are looking for someone who:
Has experience in mental health, early intervention or a related field (e.g. EMHP, CWP, nursing, social work, occupational therapy) Demonstrates sound clinical judgement and decision making Is confident supporting and guiding others in practice Has experience working with risk assessment and safety planning Can manage competing priorities in a fast-paced environment Communicates clearly and builds effective relationships with partners Understands referral pathways and thresholds for support It would be helpful but not essential if you have experience in service development, performance monitoring or working within a duty or triage system.
Ready to take on a meaningful role where you can make a real impact? Apply today and support better outcomes for children and young people.
About us
Compass is committed to safeguarding children, young people & vulnerable adults. Established for over 30 years, Compass is a national charity which works in communities across the UK providing services spanning substance misuse treatment & rehabilitation, early interventions for vulnerable young people, school-aged health programmes & associated prevention as well as treatment & health promotion initiatives.
All Compass posts are subject to appropriate level DBS checks.
We positively encourage applications from all members of the community, regardless of gender, race, faith, disability, age, or sexual orientation, & encourage applications from people who have experiences in life which enrich skills & empathy. This is part of our commitment to equality & developing a truly inclusive & representative workforce.
We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post.
Benefits
We offer a range of benefits including:
27 days holiday + bank holidays, rising to 32 days over time (pro rata) Life assurance at 2 x basic salary Competitive contributory pension scheme 24/7 Employee Assistance Programme and OH service Enhanced sick pay Excellent learning & development opportunities & career progression Annual salary review Help us to make a positive change to the lives of children and young people!
Closing Date: 13.07.26 #LI-BE1 #CompLives
Job description Job responsibilities
Take the next step in your career and help shape a responsive, high quality mental health support service for children and young people.
As a Duty Coordinator, you will play a central role in the day to day running of the duty system within our Mental Health Support Teams and Early Intervention and Targeted Support Service. You will provide oversight of incoming referrals, support clinical and safeguarding decision making, and ensure timely progression through care pathways.
Working closely with the Operations Manager and wider clinical team, you will guide practitioners in risk assessment, safety planning and effective decision making. You will help manage demand, monitor performance against key targets, and ensure that children, young people and families receive the right support at the right time.
This is a varied and impactful role where you will collaborate with education settings, partner agencies and internal teams. You will also contribute to service development, quality improvement and innovative ways of working, ensuring the service continues to evolve and meet local needs.
Person Specification
Qualifications Essential
A relevant professional qualification in mental health, healthcare, wellbeing, education, or a related field (e.g. EMHP, CWP, nursing, social work, occupational therapy) OR equivalent experience Evidence of continued professional development Experience of risk assessment, safeguarding, and decision-making within a duty, triage or referral-based environment
Desirable
Management / supervision training Therapeutic post graduate qualification (ideally in low intensity CBT) Post Graduate qualification in a relevant discipline Mentorship qualification Demonstrable experience working with children and young people within a mental health, healthcare, wellbeing, or early intervention setting Post Graduate Certificate in Supervision ( Supervisor course)
Experience Essential
Experience working with children and young people within a mental health, healthcare, wellbeing, or early intervention service Knowledge of CBT informed practice Experience of working in a community and/or educational environment Evidence of clinical development in practice Risk assessment and management in the delivery of clinical services (including safeguarding) Experience of working in a high demand fast paced role Experience of organising team duties Experience of monitoring and managing performance against KPIs or service targets Experience of reviewing and improving service delivery using data or audit findings Experience of supporting or influencing staff performance in a clinical or operational setting
Desirable
Experience of leadership within Children and Young People clinical service areas Experience of providing mentorship Experience of inducting staff members Experience of working in a community and/or educational environment Experience of working in a skill mix team Experience of line management and/or delivery of clinical supervision
Additional Criteria Essential
Recognition and escalation of risk, contributing to control measures Planning workload, time management Work under pressure and able to manage changing priorities Understand need for evidence and statistical data collection, and achieving targets IT skills Team player and a dynamic personality Multi-agency/disciplinary working Excellent communication skills and able to relate to CYPFs Innovative practice and ability to influence others Positive attitude; flexible and adaptable; solution focused; and tenacious. Has a strong degree of personal integrity Ability to monitor, interpret and act on performance data to drive service improvement Ability to provide constructive challenge and hold others accountable for performance Coaching and feedback skills to support staff development and improvement Leadership and the ability to delegate and coordinate staff Access to own transport or evidence of ability to commute efficiently between community venues. Ongoing commitment to maintain registration in core profession
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Compass
Address 2nd Floor St Katherine’s House
St Mary’s Wharf
Derby
Derbyshire
DE1 3TQ
United Kingdom
Employer's website https://www.compass-uk.org/ (Opens in a new tab)