About this role
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Support the growth and smooth execution of marine service activities by combining customer-facing sales support with hands-on service coordination. The new joiner will located in Varna, Bulgaria and will works closely with customers, service engineers, workshop teams and internal functions to ensure responsive, high-quality service delivery and to identify commercial opportunities in the maritime market.
Your responsibility: Customer & Sales Support
• Develop and maintain relationships with shipowners, ship managers, shipyards and other marine customers
• Support the preparation of quotations, service proposals and contract renewals in cooperation with Sales and Technical teams
• Follow up on customer requests and commercial opportunities, ensuring timely and professional communication
• Identify opportunities for spare parts, field service, workshop repairs and service agreements
• Participate in customer visits and support commercial discussions with technical and operational input
Service Coordination
• Coordinate workshop and field service activities from customer request through job completion
• Plan and monitor service schedules, technicians, tools, spare parts and subcontractors
• Ensure service jobs are delivered on time and in line with customer expectations and company standards
• Act as a key point of contact between customers, service engineers, workshop teams and internal stakeholders
• Support maintenance planning, troubleshooting and issue resolution for marine customers
Operational Support & Continuous Improvement
• Monitor open jobs, priorities, costs and service performance
• Maintain accurate records in company systems and ensure correct job documentation
• Support the application of work instructions, HSE requirements and quality procedures
• Contribute to improvements in service processes, customer response times and operational efficiency
• Help ensure the availability and proper use of workshop and field service tools and equipment
Collaboration
• Work closely with Sales, Technical, Supply Chain and Finance teams to support service execution and business growth
• Coordinate with external service providers and subcontractors when required
• Share customer feedback and market information to support business development initiatives
Challenges
• Managing multiple customer requests and changing priorities
• Balancing commercial responsiveness with operational feasibility
• Coordinating service activities under tight timelines
• Maintaining high standards of customer service, safety and quality
Your background:
• Technical or commercial education; a marine, mechanical or engineering background is an advantage
• Approximately 3–5 years of experience in sales, customer service, service coordination or after-sales activities
• Previous experience in the marine or maritime sector is strongly preferred
• Good understanding of technical service activities, spare parts and customer support
• Confident communication and relationship-building skills
• Practical, organized and customer-focused approach
• Ability to coordinate several activities and stakeholders at the same time
• English: working proficiency
What Success Looks Like
• Satisfied customers and timely follow-up of requests
• Well-coordinated service jobs and effective communication across teams
• Growth in service, spare parts and contract opportunities
• Accurate job documentation and reliable use of company systems
• Consistent compliance with safety, quality and operational standards
Your benefits:
• Attractive compensation & benefits
• Employee Assistance Program
• Global parental leave program
• Flexible working models
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.
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Job Family Group: Service