About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Description</H2> </div><div><p><b>POSITION GENERAL SUMMARY</b></p> <p>Provide efficient and quality service to all customers and assist Duty Officer in ensuring that all airport activities are conducted smoothly and effectively.</p> <p> </p> <p><b>ESSENTIAL POSITION FUNCTIONS</b></p> <ul> <li>To ensure quality services as a professional front-liner.</li> <li>To supervise and evaluate subordinate performance (If applicable).</li> <li>To prepare duty roster for shift Staff (if applicable).</li> <li>To prepare and ensure an effective on-the-job training for subordinates at all times (If applicable).</li> <li>To ensure the announcement are clear and precise.</li> <li>To get latest and accurate information on flight data.</li> <li>To provide customers with the latest and accurate information on flight information.</li> <li>To answer all calls within 3 rings, answer politely and professionally.</li> <li>To carry out any directives given by airport higher authority.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Challenges</H2> </div><div><ul> <li>Ensure quality services as a professional front-liner</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Skills</H2> </div><div><ul> <li>Able to work independently with minimum supervision</li> <li>Possess good communication and interpersonal skills</li> <li>Customer service oriented with pleasant personality</li> <li>Good in both written and spoken English and Bahasa Malaysia</li> <li>Must be computer literate</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Relevant Industries</H2> </div><div><ul> <li>Preferable with minimum 1 year relevant working experience </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Education</H2> </div><div><p>SPM/STPM or equivalent with Credit in Bahasa, Pass in English and Mathematics </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Additional Information</H2> </div><div><p><strong>Open for Malaysian citizens only.</strong><br><strong>Please be reminded that only online applications will be entertained.</strong><br><strong>Applications should reach us no later than 8 July 2026</strong><br><strong>Only shortlisted candidates will be notified.</strong></p></div></div></div>