About this role
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the roleAs the IT Systems and Support Engineer, you’ll be the go-to person for everything IT. You’ll manage daily IT operations, support and onboarding/offboarding experiences, while delivering both tactical support and strategic automation initiatives that enhance employee experience and enable company-wide scalability.
This role requires being onsite 4 days per week to ensure a strong IT presence as in office culture grows.
Key Responsibilities
IT Operations & SupportAct as the primary IT contact in office, managing all aspects of hardware, software, networking, and collaboration tools.
Handle Access Requests and other IT Support issues that come into the HelpDesk.
Provide onsite support for escalated IT issues and collaborate with global IT colleagues (US, UK & EMEA).
Manage device lifecycle (laptops, peripherals, AV equipment) — setup, security compliance, and asset tracking.
Support and Run AV Events in Office using the All Hands Equipment
Employee ExperienceRun IT components of onboarding and offboarding in a biweekly cadence, ensuring smooth access to systems and equipment.
Deliver outstanding employee IT support with empathy and efficiency.
Maintain office IT infrastructure, including AV systems, visitor Wi-Fi, and networking.
Automation & Systems ScalingSupporting the optimization of company-wide IT automations with IT Engineers
Partner cross-functionally with Security, People Ops, and Engineering to improve IT processes and the employee experience.
Required Qualifications3+ years of experience in IT engineering or operations.
Strong technical foundation in:
Identity & Access Management: Okta and Azure AD (Both a Must)
Endpoint Management: Jamf and Intune (Both a Must) or similar MDMs
SaaS Administration: Google Workspace, Slack, Notion, Zoom etc.
Networking: Understanding of LAN/Wi-Fi, firewalls, VPNs
Experience designing and implementing IT automations (workflow tools, scripting, or ITSM platforms).
Proven ability to deliver exceptional IT support in fast-paced, scaling environments.
Strong communicator with the ability to partner across IT, Security, and business functions.
Comfortable in a hybrid, onsite-first setup (onsite 4 days/week).
Nice to HaveExperience in a high-growth startup or scale-up.
Knowledge of compliance frameworks (SOC 2, ISO 27001) and IT’s role in audits.
What We OfferOpportunity to be the foundational IT presence in a rapidly scaling offices.
Career growth opportunities into more senior roles such as IT Engineering Roles or potential management roles/team lead.
Collaborative, innovative culture within a global IT Ops team.
Competitive compensation, benefits, and professional development opportunities.