About this role
<p><strong>Position: Supervisor - Two Parkade</strong></p> <p> </p> <p><strong>Purpose/ Mission</strong></p> <p>Contributes to store profitability by:</p> <ul> <li>Ensuring KPI’s for a defined area within a store are met or exceeded</li> <li>Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience</li> <li>Supervising and coaching team within a defined area of responsibility</li> </ul> <p> </p> <p><strong>Accountabilities</strong></p> <p>Primary Responsibility</p> <ul> <li>Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations</li> <li>Has a working knowledge of the Retail KPI’s and makes commercial decisions within his/her area of responsibility</li> <li>Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency</li> <li>Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model</li> <li>Actively supervises and coordinates his/her team to ensure all customers receive service</li> <li>Understands customer expectations and coaches his/her team to meet or exceed them at all times</li> <li>Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility</li> <li>Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge</li> <li>Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility</li> <li>Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility</li> <li>Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment</li> <li>Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures</li> <li>Minimizes loss by implementing, monitoring and tracking all loss prevention procedures</li> <li>Supports the recruitment, on-boarding, training and development of the store team</li> <li>Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance</li> <li>Actively collaborates and shares best practices to drive store team performance</li> <li>Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance</li> </ul> <p> </p> <p>Compliances</p> <ul> <li>To observe both global and local policies and procedures in all dealings;</li> <li>Support APAC changes and directions;</li> <li>Perform other tasks as may be assigned from time to time</li> </ul> <p> </p> <p><strong>Professional background/ Experience:</strong></p> <ul> <li>Functional<u>:</u> Minimum 12 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding as well as with first supervisor experience; Intermediate numeracy and literacy and advanced verbal communication skills</li> <li>Industry: Preferably in apparel/ fashion/ FW or FMCG Retail</li> <li>Language Skills: Good command in oral and written English & Filipino</li> </ul>