About this role
<p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">We are seeking a Service Technician to join our Service business, to service Automatic and Industrial doors. This position will mainly involve breakdowns and some major works to Industrial Doors and Specialty Products. You may also be required to provide support to other dormakaba product in the form of Commissioning & Installation of products.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">To contribute to the ongoing success of maintaining our renowned reputation for our products, we offer a 24/7 service to our customers. As a result of this commitment to our customers, there will be a requirement for you to be on an after-hours on call roster on a rotational basis.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'"> </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">What you will do</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Carry out preventative maintenance, breakdown repairs and electrical fault finding across automatic doors and access solutions</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Deliver exceptional customer service and maintain strong relationships with customers onsite</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Complete accurate service reports, documentation and updates through service management systems and mobile applications</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Work independently across your assigned service region while maintaining safety and quality standards</span></li> </ul> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"> </p> <p style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">What we require</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Current A-Grade Electrical Licence or strong electrical service background highly regarded</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Solid electrical fault-finding and troubleshooting capability across service environments</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Current Driver’s Licence</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Confident communicator with strong interpersonal and customer service skills</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt 0.5in;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'"> </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">What we prefer</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Experience with automatic doors, roller doors, access solutions or industrial electrical equipment highly regarded</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Experience in a field service or customer-facing technical environment</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Understanding of electrical safety principles and preventative maintenance activities</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'"> </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">What we offer</span></strong></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Fully Maintained Company Vehicle, Laptop, Mobile Phone, iPad & Incentive Program</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Access to discounted Health Insurance</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Peer to Peer Recognition via our ‘AAA’ Nominations and awards</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities</span></li> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">WhereFit membership offering discounts on gyms, apparel and more</span></li> </ul> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'"> </span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><strong><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">Who we are</span></strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.</span></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:107%;font-size:11.0pt;font-family:Calibri, sans-serif"><span style="font-size:10.0pt;line-height:107%;font-family:'1 dormakaba Light'">At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.</span></p>