About this role
The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like G Suite, Slack, Zoom, Jamf, and more. As an Enterprise IT Technician I for the IT Support team, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones, and make sure the technology in our offices is working.
At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
Provide best-in-class customer service and technical support for our employees
Deploy laptops as part of onboarding and refresh cycles
Assist with new hire orientations covering policies, best practices and services used within Datadog
Handle general ticketing, account management, and problem escalation
Maintain hardware and software inventory
Work with global counterparts to improve processes and consistency across the org
Support unified communications needs for Datadog employees in conference rooms and other common areas
Automate workflows and eliminate operational ambiguity through AI, system APIs, and MCP integrations.
Create and maintain internal and user facing documentation
Participate in deployment and security related projects
Participate in the IT Support on call rotation
Provide mentorship and be an escalation point to junior team members
Lead & support small and large scale projects
Lead & support internal events such as All-Hands and offsite marketing events
Become a subject matter expert in a Saas tool or process.
Lead team demos, meetings, initiatives
Who You Are:
6+ years of experience in an IT Support role, preferably supporting a corporate environment
You love working in a team and helping people
You get excited to teach and mentor new things you have learned
You love mastering Saas tools and workflow
You are a motivator and lead with positivity
You have supported Apple devices such as Macbooks and iPads
You have excellent verbal and written communications skills
You have experience in providing detailed support under high pressure settings in a corporate environment
You are forward-thinking about emerging tech trends, with a knack for establishing AI best practices, automation, scripting and API integrations.
You are fascinated by the way things work and can explain them in simple terms
You want to work in a fast-paced, high growth startup environment
You have experience managing medium to large IT related projects
You've used Google Workspace and other common SaaS applications such as Slack, Zoom, Confluence, RingCentral and Jamf to administer & manage user accounts
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.
Benefits and Growth:
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
Intradepartmental mentor and buddy program for in-house networking
An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
Access to Inclusion Talks, our internal panel discussions
Free, global mental health benefits for employees and dependents age 6+
Competitive global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
The reasonably estimated salary for this role at Datadog ranges from x, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is:$96,000—$120,000 USD About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
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Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.