About this role
At Included Health, the Associate Clinical Director, Integrated Care Quality (NP/MD) is responsible for the strategy, external representation, and program leadership needed to ensure our clinical services perform credibly in high-stakes client, consultant, and audit-facing settings.
This role leads the clinical quality approach to client audits, consultant engagement, and longitudinal quality assurance across relevant services. The Director will represent Included Health in consequential meetings with clients, consultants, health plans, and internal leaders; shape the vision for external-facing clinical quality work; build trusted relationships; and translate audit and quality findings into durable operational improvement strategies.
Establishing a robust longitudinal oversight process is a primary objective for this position. This leader will drive the development of systems to monitor member journeys, ensure care quality, and maintain service reliability over time. Furthermore, they will utilize AI-driven quality surveillance and pattern detection to modernize and scale quality operations.
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