About this role
Annual salary: up to £40,000.00 Disrepair Manager Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent 42.5 hours per week
Salary up to £40,000 + company car allowance
Join us on our new, exciting contract with Birmingham City Council
Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.
About the Role:
We are looking for an experienced Disrepair Manager to join our team in Birmingham. You will be responsible for leading the delivery of disrepair works, ensuring cases are managed efficiently, safely and to a high standard, with a strong focus on compliance and resolution.
This includes managing supervisors, operatives and subcontractors, overseeing disrepair cases and performance, ensuring works are completed within required timescales, maintaining quality standards and providing technical and operational leadership. You will work closely with internal teams, legal representatives and stakeholders to ensure effective case management, mitigate risk and continuously improve service delivery.
With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a high performing team that plays a key role in resolving complex property issues. We’re looking for someone who is organised, proactive and focused on delivering high-quality outcomes, driving performance and maintaining high levels of customer and client satisfaction.
Duties:
Oversee delivery of disrepair works across occupied properties, ensuring cases are managed efficiently and resolved in line with required timescalesEnsure all works are delivered safely, efficiently and to required quality and compliance standardsLead regular site visits and case reviews to monitor progress, resolve issues and drive performance against disrepair targetsManage supervisors, operatives and subcontractors, ensuring effective resource allocation to meet case demandOversee disrepair programmes and priorities, ensuring timely resolution and mitigation of legal riskEnsure full compliance with Health & Safety regulations, COSHH, company procedures and disrepair legislationImplement quality assurance processes, ensuring inspections are completed and remedial actions are taken promptlyProvide leadership and direction to teams, supporting performance management, productivity and engagementIdentify skills gaps and coordinate training and development to support disrepair service deliveryOversee adherence to HR policies including attendance, conduct and performance managementEnsure effective management of company assets including vehicles, tools, PPE and materialsOversee material usage, procurement and cost control to support budget management and efficiencyMonitor performance through system reporting, using data to drive improvements in case resolution, cost and qualityBuild and maintain strong relationships with clients, legal teams, internal stakeholders, subcontractors and suppliersLead on contract mobilisation, compliance audits and continuous service improvement initiativesManage budgets, forecasting and cost control, identifying efficiencies and reducing exposure to claimsProvide operational cover and leadership support during peak periods or absence across the wider teamEnsure teams engage in toolbox talks, training sessions and company communicationsPromote company values and maintain a professional, customer-focused service at all times Role Criteria:
Previous experience in a Disrepair Manager, Disrepair Surveyor or similar management role within housing or property maintenanceProven track record of leading, monitoring and reporting on Health & Safety, compliance and disrepair case management activitiesExtensive experience managing disrepair cases, including damp & mould, and driving performance against legal and contractual timescalesRelevant qualification (City & Guilds or equivalent) in a trade disciplineFull, valid UK driving licenceStrong understanding of Health & Safety regulations, including COSHH and safe systems of workGood working knowledge of Schedule of Rates, cost management and financial implications of disrepair worksStrong understanding of housing disrepair legislation and compliance requirementsExcellent interpersonal and communication skills, with the ability to engage effectively with clients, tenants and legal representativesStrong leadership capability with experience managing supervisors and developing high-performing teamsCustomer and client focused mindset with a commitment to service excellence and effective complaint resolutionCommercial awareness with a results driven approach to cost control, performance and risk mitigationStrong planning, organisational and case management skillsConfident decision making in a fast paced, target driven environmentAbility to influence, negotiate and build relationships across internal teams, clients, contractors and legal stakeholdersIT literate with confident oral and written communication skills Benefits we can offer you:
25 days annual leave plus bank holidaysAnnual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much moreFamily friendly policiesCompany Car AllowanceAccess to EAP Counselling sessions All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Francesca Swan ()If you need