About this role
Job Title: Scheduling Team Leader
Salary: Up to £38,000
Location: Huddersfield
Our client is currently looking to add an additional experienced team leader due to continued growth. An excellent opportunity to lead, coach and motivate a team of 8 overseeing all scheduling of new customer installation and annual maintenance and repairs.
Duties:
Ensure team productivity to hit daily, weekly, monthly business targets, ensuring the Schedulers adhere to agreed KPI’s & SLA’sCarry out daily meetings with the team to discuss stats and workloadProvide daily statistical updates to the business including productivity and backlog Attend a daily call with scheduler, Regional Operations Manager and Operations Manager to discuss day/day+1 shifts and issuesPrep for and attend monthly planning meetings with ROMs and Operations ManagerMonitor and manage team telephone statsCritique and coach team on call qualityMonitor, manage and critique scheduling planning to ensure maximum productivityMonitor and manage the team HELD jobsEffectively control team overtime budgetCarry out monthly one to onesRecruitment and training of new staffDisciplinary, performance & absence management of S&R SchedulersPoint of escalation for complaintsOne on One coaching of the teamOngoing team development
Skills / Ability:
Ability to multi-task and remain calm under pressure Ability to identify areas of improvement and implementAbility to use own initiative and make considered decisionsAbility to communicate at all levelsAbility to flex own management style to support all team members
INDAB