About this role
Job Advert Customer Operations Advisor Location: Valley Road, Birkenhead (potentially the opportunity to work some days from home once training is completed) Contract: Fixed-Term (July 2026 – January 2027) Monday – Friday 9am – 5pm Salary £24,800 per year Overtime from October – December (including some Saturdays) No holidays can be taken in November & December About the role We’re looking for a customer-focused and detail-driven Customer Operations Advisor to join our Love2shop team on a fixed-term basis during one of our busiest and most exciting periods of the year. You’ll be at the heart of our customer experience—supporting customers across phone, email, live chat and social media, resolving queries quickly and efficiently, and ensuring every interaction leaves a positive impression. What you’ll be doing Acting as a subject matter expert across our range of physical and digital productsSupporting customers across multiple channels (phone, email, live chat & social)Resolving queries first time wherever possible, including balance enquiries, refunds and replacementsInvestigating and resolving issues such as missing orders or failed transactionsSupporting customers with account management and self-service tools (web & app)Monitoring social media and responding to customer feedback and queriesCarrying out KYC checks and supporting fraud, AML and compliance processesHandling sensitive requests including account closures and GDPR requestsMaking outbound calls to support customer engagement and retentionIdentifying opportunities to improve processes and enhance the customer journey What we’re looking for Proven experience in a busy, customer-facing roleConfidence supporting customers across multiple channelsStrong communication and problem-solving skillsHigh attention to detail and ability to handle sensitive dataA team player with a proactive and positive approachComfortable working in a fast-paced, constantly evolving environmentKnowledge of FCA regulations, GDPR or financial services (desirable)Familiarity with Love2shop products (desirable) What you’ll bring A genuine passion for delivering great customer experiencesThe ability to stay calm under pressure and manage competing prioritiesA curious mindset—always looking for ways to improve and learnAccountability and ownership of your workA collaborative approach, working closely with teams across the business Why join us? This is a fantastic opportunity to gain experience in a fast-paced, customer-first environment during a key seasonal period. You’ll be part of a supportive and collaborative team where your ideas and input truly matter.
Contract type Fixed Term Contract Salary £24,800
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