About this role
Client Services Manager / Care Coordinator Scheduler BAYADA Home Health Care – Gaithersburg, MD (Home Health / Senior Living Office)
Compensation: Base salary: $50,000–$55,000 annually, plus incentive compensation up to $9,000, paid quarterly
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Gaithersburg, MD Home Health Senior Living Office.
If you are looking for a rewarding career opportunity in a growing industry, this role offers the chance to make a meaningful impact every day. At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. Join a dynamic, mission-driven organization where your skills, initiative, and dedication will directly support high-quality patient care.
Key Responsibilities
Deliver superior customer service while ensuring the highest quality home care experience
Manage coordination of client services and resolve emergent scheduling needs
Maintain and proactively grow a personal Client Services caseload
Build and sustain strong relationships with clients, referral sources, payors, and community partners
Collaborate closely with Clinical Managers to support and supervise field staff
Monitor and manage fiscal performance of your caseload, including key metrics such as admissions, Medicare percentage, and referral outcomes
Develop strong, communicative relationships across internal teams
Qualifications & Experience
Associate’s or Bachelor’s degree preferred
1–3 years of relevant experience required, ideally in healthcare, home care, medical office operations, or customer service management
Prior experience with Medicare and OASIS strongly preferred
Previous supervisory or leadership experience a plus
Demonstrated success in taking on increased responsibility and achieving goals
Strong organizational, time-management, and problem-solving skills
Proficiency with electronic medical records and general computer applications
Excellent communication and interpersonal skills
Motivation to grow and advance within the organization
Why You’ll Love BAYADA
Stable, mission-driven organization with the culture of a family-owned business
Award-winning workplace, recognized by:
Newsweek’s Best Place to Work (Overall, Diversity, Women, Women & Families)
Glassdoor Best Places to Work
Forbes Best Places to Work for Women
Work-life balance: Monday–Friday, 8:30 AM–5:00 PM
Weekly pay
Exceptional culture focused on compassion, reliability, and excellence
Employee recognition programs, awards trips, and daily appreciation initiatives
Strong commitment to diversity, equity, inclusion, and belonging, supported by multiple Employee Resource Councils
Career growth and development opportunities, including continued education, Udemy courses, webinars, and advancement pathways
Benefits BAYADA offers a comprehensive benefits package including:
Paid holidays, vacation, and sick time
Medical, dental, and vision insurance
Employer-paid life insurance
401(k) with company match
Direct deposit
Employee Assistance Program
Learn more about our benefits here: https://www.bayada.com/benefits
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.