About this role
Job SummaryThis position is located in Federal Student Aid (FSA). FSA is a Principal Office of the United States Department of Education responsible for awarding billions of dollars in federal student aid funds. Our vision is to be the most trusted and reliable source of student financial aid, information, and services in the nation. Our core values include integrity, customer service, excellence, respect, stewardship, and teamwork.
QualificationsThis is an open-continuous announcement with cutoff dates. Applications will be referred based on receipt of application and established cutoff dates as follows: 1st cutoff date: 06/29/2026 2nd cutoff date: 07/10/2026 Last cutoff date: 07/24/2026 Minimum Qualification Requirements You may meet the minimum qualifications for the GS-09, if you possess the specialize experience, education, or a combination of the two. Specialized Experience for the GS-9 One year of experience in either federal or non-federal service that is equivalent to at least a GS-07 performing two (2) out of three (3) of the following duties or work assignments: 1. Experience in developing the effectiveness and efficiencies of a program or process and providing recommendations for improvement. 2. Experience in project management including development, implementation of planning tools and controls, tracking, reporting, and communicating with stakeholders. 3. Experience in analyzing data and documents to identify issues and patterns that need to be addressed. OR EDUCATION (see EDUCATION SECTION of the vacancy announcement) OR A combination of both education and experience in which the total percentages must equal at least 100 percent to qualify an applicant for that grade level Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Ability to communicate orally with both internal and external stakeholders. 2. Ability to analyze data and make written recommendations to management. 3. Knowledge of customer service and customer support principles and methods. 4. Knowledge of qualitative techniques for analyzing and ensuring effectiveness, efficiency, and productivity for an office.
Major DutiesAPPLICATION LIMIT: This vacancy announcement will close at 11:59PM Eastern Time on the listed closing date July 24, 2026. We encourage you to read this entire vacancy announcement prior to submitting your application. As a Management and Program Analyst GS-0343-09, you will be responsible for: • Assisting with analyzing and evaluating departmental management practices, identifying operational challenges, proposing data-driven solutions including procedural improvements and technology adoption, and providing guidance on contract information management and stakeholder communications. • Preparing administrative reporting, evaluating internal operations for efficiency and cost savings, recommends organizational improvements, and assists in supporting project cost and program economic analyses. • Supporting senior staff by evaluating managerial operations, assist with advising on data management and customer service solutions, preparing project reports, and recommending process improvements using statistical tools. • Assisting in identifying routine program issues, analyzing program performance using qualitative and quantitative methods, recommending improvements, preparing management reports, and contributing to all phases of project management.RequirementsCondition of Employment: As a condition of employment for accepting this position, you may be required to serve a probationary period or trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: • your performance and conduct; • the needs and interests of the agency; • whether your continued employment would advance organizational goals of the agency or the Government; and • whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period OR trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must meet all qualification requirements within 30 days of the closing date of this vacancy announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience.