About this role
Role Overview
We are seeking a highly motivated and detail-oriented Senior Tax Analyst to support US indirect tax compliance, audit, and reporting activities. This role will play a critical part in managing sales & use tax compliance, month-end close processes, and supporting tax audits, while collaborating closely with global tax, finance, and accounting teams.
Key Responsibilities
1. US Indirect Tax Compliance
Prepare and review US sales and use tax returns (monthly/quarterly/annual) across multiple jurisdictionsManage tax data extraction, reconciliation, and validation from ERP systemsEnsure timely and accurate filing of returns and paymentsMaintain tax calendars and compliance trackersSupport reconciliation of tax accounts and variance analysis2. Month-End / Book Close Support
Perform month-end accruals and journal entries related to indirect taxesReconcile tax-related GL accounts (sales tax payable, accruals, etc.)Support financial reporting and ensure compliance with accounting policiesPartner with accounting teams during close cycles to resolve discrepancies3. Tax Audits & Notices
Support US state and local tax audits, including data gathering, documentation, and responsesTrack audit progress and maintain audit logsAssist in responding to tax authority notices, queries, and assessmentsCollaborate with external advisors where required4. Process Improvement & Automation
Identify opportunities to streamline compliance processes and improve controlsSupport implementation or enhancement of tax technology tools (e.g., OneSource, Avalara, Alteryx, Claude etc.)Develop and maintain SOPs and process documentation5. Cross-Functional Collaboration
Partner with Tax, Accounting, IT, and Business teams to ensure accurate tax treatmentProvide tax support for business transactions and new initiativesAssist in tax research on indirect tax matters as needed Qualifications & Experience
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Bachelor’s degree in Commerce, Finance, Accounting, CA/CPA (preferred but not mandatory)4–7 years of experience in US indirect tax (sales & use tax)Prior experience in shared services / global capability center / Big 4 / multinational environment preferredSkills & Competencies
Strong understanding of US sales & use tax rules and compliance requirementsExperience with ERP systems (SAP, Oracle, etc.) and tax engines (OneSource, Vertex, Avalara) is a plusAdvanced Excel skills (pivot tables, lookups, data reconciliation)Strong analytical, problem-solving, and attention to detailAbility to manage multiple deadlines and stakeholdersGood communication skills (written & verbal) with global teamsPreferred Skills (Nice to Have)
Exposure to tax automation / analytics tools (Alteryx, Power BI)Experience working on tax audits and controversyBasic understanding of US GAAP related to indirect tax accounting
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.