About this role
Job summary
What is a General Practice Assistant (GPA)?
It is a new exciting role being rolled out across general practice.
A GPA is responsible for supporting the smooth running of a GP clinic. The GPA is required to perform routine administration and potentially some clinical tasks on behalf of the GP, freeing up their time to focus on the patient.
Main duties of the job
The post holder will provide a comprehensive range of administrative and clinical support to ensure the smooth day-to-day running of the practice. This role combines administrative responsibilities with General Practice Assistant duties to support GPs in managing clinical workload, improving efficiency, and enhancing patient care.
Administrative Duties
Manage and monitor all incoming practice emails Ensure correspondence and results are accurately filed and coded Manage medical records including retrieval and returns Act as point of contact for patients and stakeholders Process and acknowledge complaints Maintain patient records including consent forms Send routine communications such as DNA letters Attend meetings and take minutes Run reports and support data extraction General Practice Assistant Duties
Support GPs with administrative and clinical workload Sort and prioritise clinical post Code clinical correspondence into records Complete basic forms for GP review Manage private medical work (Letters/Forms/Safeguarding Reports and SARs) Arrange appointments, referrals and follow-ups Liaise with external agencies
Communicate with patients and care teams
About us
GP Direct is the largest GP practice in Harrow and has an excellent local reputation.
Our main site is a modern state-of-the-art GP surgery following a full refurbishment a few years ago.
Key practice highlights:
26,000+ patients 2 sites7 GP Partners, 10 Salaried GPsCQC GoodTraining practiceFive clinical pharmacists as well as a First Contact PhysioSupportive well established nursing/HCA and admin teamIn-house phlebotomy serviceEMIS WebGood local reputation and positive online patient reviewsCompetitive remuneration package, in line with qualifications, skills & experience.
GP Direct is part of Sphere Primary Care Network. The GPA role may entail some cross working within the PCN.
Practice visits encouraged. For more information, feel free to call on 020 8515 9325 and request to speak to a member of the Management Team.
Job description Job responsibilities
Job responsibilities
General Practice Assistant (GPA) Job Description
Job Title General Practice Assistant (GPA)
Hours 37.5hrs per week
Contract Permanent (subject to satisfactory probation)
Pay scale Band 3-4 dependent on experience
Job Summary
The post holder will provide a comprehensive range of administrative and clinical support to ensure the smooth day-to-day running of the practice. This role combines administrative responsibilities with General Practice Assistant duties to support GPs in managing clinical workload, improving efficiency, and enhancing patient care.
Administrative Duties
Manage and monitor all incoming practice emails Ensure correspondence and results are accurately filed and coded Manage medical records including retrieval and returns Act as point of contact for patients and stakeholders Process and acknowledge complaints Maintain patient records including consent forms Send routine communications such as DNA letters Attend meetings and take minutes Run reports and support data extraction General Practice Assistant Duties
Support GPs with administrative and clinical workload Sort and prioritise clinical post Code clinical correspondence into records Complete basic forms for GP review Manage private medical work (Letters/Forms/Safeguarding Reports and SARs) Arrange appointments, referrals and follow-ups Liaise with external agencies Communicate with patients and care teams Potential Clinical Responsibilities
Prepare patients before consultations Measure blood pressure and perform basic tests Assist with ECGs and phlebotomy Support immunisations and wound care Knowledge, Skills and Abilities
Professional and organised Strong time management Proficient in Microsoft Office Knowledge of EMIS/AccuRx desirable Strong communication skills Understanding of safeguarding and governance Confidentiality
In the course of seeking treatment, patients entrust us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified GPA Competency Framework
Equality & Diversity
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feeling priorities and rights.
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Be familiar in all mediums of communications such as email, tasks, telephone etc.
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Communicate effectively to outside agencies
Communicate clearly with their lead GP
Contribution to the Implementation of Services
Quality & Governance
Follow policies, participate in audits and support continuous improvement.
Personal & Professional Development
Participate in training, appraisals and ongoing development.
Additional Duties
Undertake any other duties appropriate to the role.
Person Specification
Experience Essential
Experience of working in general practice, particularly dealing with administrative tasks
Desirable
Experience of dealing with clinical correspondence, medical reports etc.
Qualifications Essential
Qualifications - GCSE grade A to C in English and Maths - GPA Accredited Training programme (training will be provided if this has not been completed)
Desirable
Experience of working in general practice, particularly dealing with administrative tasks
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name GP Direct
Address 3-7 Welbeck Road
Harrow
HA2 0RQ
United Kingdom
Employer's website https://www.gpdirect.co.uk (Opens in a new tab)