About this role
Job summary
Havelock Grange Practice is looking for a full time, Receptionist/Practice Assistant to join their friendly multi-disciplinary team.
Training & development supportedSix weeks pro rata holidaysNHS Pension Scheme available Only shortlisted candidates will be contacted.
Previous candidates need not apply.
Main duties of the job
The successful candidate will be part of a supportive Receptionist/Practice Assistant team, who provide the first point of contact for patients and all enquires into the Practice.
Experience of a General Practice setting is preferred but not essential, as all training will be provided.
The successful candidates will have excellent communication and organisational skills.
About us
Havelock Grange Practice
We are a friendly busy GP Practice of 13,500 patients, with a vision to achieve continued excellent patient care, led with compassion and a whole-person approach.
We are a supportive training and teaching Practice, we host and mentor GP Registrars, Foundation Doctors and Medical Students.
Job description Job responsibilities
Greet patients and visitors in an efficient and courteous manner Provide an effective and polite telephone enquiry service Proactively communicate information between relevant patients, doctors and professionals Maintain an effective filing and recording system for patient data and practice documents. Accurately produce word processed documents. Confidential liaison between Partners and patients
Please see attached job description for further information
Person Specification
Qualifications Essential
GCSE grade in English and Maths Good Standard of General Education
Desirable
NVQ in Customer Service
Experience Essential
Practical experience of working with others Experience of using own initiative Experience of customer service
Desirable
Experience of working within a General Practice environment Practical experience of computerised systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Havelock Grange Practice
Address One Life Hartlepool
Park Road
Hartlepool
TS24 7PW
United Kingdom
Employer's website https://www.havelockgrangepractice.co.uk/ (Opens in a new tab)