About this role
Job summary Ward Clerk - Ward B2 Trauma Permanent 24 Hours
We are looking for an efficient and well organised Ward Clerk to join Ward B2, Trauma ward.
Our successful candidate will have good administration skills, excellent customer service skills, the ability to prioritise the demands of a busy environment, work autonomously, and be able to prioritise and work well within a team, be able to communicate effectively with members of the public both face-to-face and offer the phone.
Main duties of the job
To ensure that patient's medical records are maintained in the correct manner from admission to discharge and also provide an efficient reception, telephone and clerical service to the ward.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications & Education Essential
English and Maths Qualifications at one of the following academic levels/grades:- o O Level - Grade A to C o CSE Grade 1 only o GCSE Grade A to C o GCSE Grade 9 to 4 o Functional skills Level 4
Desirable
NVQ level 2/3 Business and Administration RSA 1 typing/word processing or equivalent Working knowledge of Microsoft Word and Excel
Knowledge & Training Essential
Knowledge of Microsoft Office packages database and patient record systems Willingness to attend training Demonstrate a knowledge of duties required for the post Understanding of confidentiality Attention to detail
Experience Essential
Previous experience of working within the NHS
Communication & Relationship Skills Essential
Excellent communication skills (written and verbal) Confident telephone manner Excellent customer service skills Ability to work as part of multi-disciplinary team Work without direct supervision Diplomatic Able to relate to the public calmly and in a professional manner
Analytical & Judgement Skills Essential
Able to use own initiative
Planning & Organisational Skills Essential
Organisational skills Enjoy a varied workload
Planning Essential
Good organisational skills Able to deal with a steady flow of work and sudden episodes of heavy influx of work Able to work flexibly to meet the needs of the service.
Equality, Diversity, Inclusion and Trust Values Essential
Able to provide safe, caring, and effective services Values and behaviours that reflect the Trust values of Care, Respect and Responsibility Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Dudley Group NHS Foundation Trust
Address Russells Hall Hospital
Pensnett Road
Dudley
DY1 2HQ
United Kingdom
Employer's website https://www.dgft.nhs.uk/ (Opens in a new tab)