About this role
Job summary
The much-loved ESTH Charity is dedicated to going above and beyond for our patients, their families, and the incredible staff who care for them. Thanks to the generous funds we receive, we are able to deliver vital support and enhancements that the NHS alone cannot provide.
We are on the lookout for a passionate and proactive Fundraising Officer to join our small but driven team at a pivotal moment in our journey.
Working closely with the Head of Charity, you will support the delivery of the Charity's bold three-year strategy, helping us grow income across multiple streams and ensuring the smooth day-to-day running of a fast-moving, high-impact charity.
This is a fantastic opportunity for someone who thrives on variety, loves building relationships, and is excited to help shape the future of a charity that punches well above its weight.
Main duties of the job
You will work hand-in-hand with the Head of Charity to support income generation across a range of fundraising steams, from community, events and individual giving to corporate partnerships and trusts. You will also be the friendly, first point of contact for many of our supporters, offering thoughtful stewardship, responding to enquiries, and making sure every donor feels appreciated and connected to the impact they are making.
As a key member of the team, you will work closely and collaboratively with colleagues including those in charity finance, our fund advisors and key stakeholders within the hospital senior leadership team.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description Job responsibilities
Fundraising and Supporter Management
Act as the first point of contact for all fundraising and donation enquiries, offering exceptional supporter care that makes every donor feel valued and appreciated. Ensure every donation is recorded accurately, supporters are thanked promptly and queries are responded to with thoughtfulness and efficiency. Co-ordinate and deliver the Charity events portfolio, including challenge events, supporter-led events, and third-party events, providing excellent stewardship to all participants. Support on the Charitys annual flagship abseil event with support from the wider team, to increase engagement and fundraising outcomes. Lead on the Charitys own events portfolio including staff pub quizzes, NHS birthday, Christmas events such as the Lighting Ceremony, bucket collections etc. Manage the community fundraising income stream, nurturing existing relationships and developing new partnerships to generate income. Support the Head of Charity in developing corporate partnerships and manage relationships with smaller corporate supporters. Work with the Head of Charity to develop and implement a new lottery programme, with a focus on growing unrestricted regular income. Collaborate with the Grants and Fund Engagement Manager to support fund advisors in raising income for their Special Purpose Funds. Contribute to grant and trust applications, working closely with the Head of Charity and the Grants and Fund Engagement Manager. Data and Financial Management
Ensure donor data is accurately recorded and maintained in line with relevant data protection legislation. Work closely with charity finance to ensure donations are appropriately coded and donation information is shared accurately. Develop and manage effective administrative systems to support fundraising and relationship management. Monitoring and Reporting
Regularly report on fundraising activities, income and impact of key initiatives to the wider team and support the preparation of reports for wider stakeholders including the Charitable Funds Committee. Communications
Develop our web-based fundraising, website donation portal and systems including keeping our fundraising content up to date on our website. Create engaging content to market fundraising activities via social media, printed materials, and posters across our hospital sites.
Contribute ideas that will help raise the Charitys profile and convert supporters into active donors and fundraisers.
Compliance and Administration
Ensure all fundraising activity is keeping with the Fundraising Regulators Code of Fundraising Practice and is compliant with fundraising regulations. Work with the team to ensure a consistent and accurate log of gifts in kind. Collaborate with colleagues across the Charity and Trust, contributing experience and ideas to shared projects and goals. General responsibilities
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Person Specification
Qualifications Essential
oDegree plus experience or formal qualification related to charity, fundraising or a related field
Experience Essential
Experience in a fundraising, charity or similar income-generating role. Experience of supporter/donor/volunteer stewardship. Experience planning and delivering successful events Experience producing content for fundraising campaigns across digital and print. Strong customer service skills and ability to work with a wide range of stakeholders. Demonstrated ability to manage multiple priorities Experience tracking income and expenditure. Experience of working towards income targets.
Desirable
NHS or healthcare sector experience
Skills Essential
Good understanding of fundraising principles and best practice. High level of accuracy and attention to detail. Excellent written and verbal communication skills. Strong interpersonal skills and the ability to build relationships at all levels. Collaborative working style and commitment to inclusivity. Ability to give and receive constructive feedback.
Desirable
oKnowledge of NHS systems and understanding of the challenges facing staff and patients
Other Essential
Ability to work independently, take initiative, and manage workload with minimal supervision. Professional, with high standards of integrity and conduct. Confident and approachable, with the ability to build positive working relationships. Flexible and adaptable team player Highly organised, with the ability to manage multiple tasks and priorities. Motivated and committed to delivering high quality outcomes.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Epsom and St Helier University Hospitals NHS Trust
Address Epsom Hospital
Dorking Road
Epsom
KT18 7EG
United Kingdom
Employer's website https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)