About this role
Job summary
To provide a high quality booking and administration service for radiology.
To book appointments for all radiology modalities in line with internal guidelines and within set national targets.
Main duties of the job
To be the first point of contact either face to face to answering incoming calls to patients, referrers, visitors, carers and other members of staff on a daily basis. The booking of radiology appointments involves long periods of concentration where accuracy is essential to ensure the patient receives the relevant appointment with the correct corresponding information and preparation.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications Essential
Evidence of qualifications required ECDL or equivalent Evidence of a good standard of literacy/English Language skills NVQ2 in Customer Care, or Administration or equivalent
Experience Essential
Previous experience e of working in a busy administration office. Customer care experience.
Desirable
Previous experience of working in an NHS administration office.
Additional Criteria Essential
Ability to use initiative. Efficient, methodical, and flexible. Attention to detail Excellent telephone manner. Ability to deal with difficult customers face to face and over the telephone. Ability to communicate with all levels of staff.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somerset NHS Foundation Trust
Address Yeovil District Hospital
Higher Kingston
Yeovil
Somerset
BA21 4AT
United Kingdom
Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)