About this role
Job summary
The Portering operative will work as an essential part of the UHB team. The focus of the role is to support the Facilities team with non-clinical tasks in the Portering, Reception and Postal departments. Staff will need to cover all service tasks as required and to cover absences of others. To provide an effective and friendly support service to patients, visitors and staff at all times, whilst giving a comprehensive Reception, Portering and Reception service to the UHB across the sites.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The transport of patients between wards and departments in meansof wheelchair, trolley.
General moving, delivery and collection duties relevant to the area of work, which may include driving duties.
Collection and delivery of blood products (Within UHB and departmental agreed procedures).
Removal and replacing of empty medical gas cylinders, fitting of flow meters in accordance with the appropriate procedure.
Conveying deceased to the mortuary, accepting deceased from other
hospitals within the UHB and community deaths in accordance withthe appropriate procedure.
Departmental Portering duties relevant to the department beingworked in and consistent with Portering and Postal duties
Collect cardboard, electrical, metal, furniture etc. and deliver to agreedcentral area.
Covering desk duties subject to overall departmental needs.
Respond to emergency calls as directed.
To provide 'on the job' demonstration new staff.
Develop and maintain an understanding of UHB and department policies / protocols ensuring full compliance at all times of the UHB
Confidentiality Policy whilst performing duties.
Assisting in the setting up of Decontamination Tent should the needarise.
Requests to assist in emergency situations will be less frequent and may include the following: fire, missing patient and children, major Incident alerts, trauma calls, etc. These ad-hoc requests will require the post holder to make an adjustment to their normal duties prioritising their work as necessary.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description Job responsibilities
The transporting of patients between wards and departments in means of wheelchair, trolley, bed and walking escort
To assist medical/nursing staff in the transferral of patients as directed.
General moving, delivery and collection duties relevant to the area of work, which may include driving duties.
Collection and delivery of specimens, results and blood products (Within UHB and departmental agreed procedures).
Removal and replacing of empty medical gas cylinders, including the fitting of flow meters in accordance with the appropriate procedure.
Conveying deceased to the mortuary, accepting deceased from other hospitals within the UHB and community deaths and assist with patient viewing in accordance with the appropriate procedure.
Departmental Portering duties relevant to the department being worked in and consistent with Portering and Postal duties
Collect cardboard, electrical, metal, furniture etc. and deliver to agreed central area.
To be vigilant and security conscious while on the UHB site working closely with the security department.
Covering desk duties subject to overall departmental need and by agreement of the individual porter familiarity of the role.
Respond to emergency calls as directed.
To provide on the job demonstration / experience to new staff.
Develop and maintain an understanding of UHB and department policies / protocols ensuring full compliance at all times of the UHB Confidentiality Policy whilst performing duties.
Assisting with the safe passage of people in emergency situations, helping to direct and signpost in conjunction with the service lead.
Assisting in the setting up of Decontamination Tent should the need arise.
Requests may be made via telephone, radio, bleep or verbally (person to person) requests may be made several times a day and may change the normal flow of work but they are a general part of the working day.
Requests to assist in emergency situations will be less frequent and may include the following: fire, missing patient and children, major Incident alerts, trauma calls, etc. These requests will ad-hoc and will require the post holder to make an adjustment to their normal duties prioritising their work as necessary.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications Essential
Good General education including numeracy and literacy
Desirable
Customer service training
Experience Essential
Customer services experience
Desirable
Previous NHS experience Relevant experience within patient logistics environment Working with the general public
Skills Essential
Customer Care skills Good interpersonal skills Able to work under pressure Good communication skills - both written and oral
Desirable
Ability to demonstrate tolerance and empathy with customers at all times Capable of inputting and accessing information from a UHB computer
Special Skills Essential
The ability to be proactive and support change
Desirable
Familiar with Portering duties An understanding of Health and Safety regulations
Personal Qualities Essential
Must be active, mobile and able to transfer / handle patients and equipment Commitment to customer led response service Ability to work individually as well as part of a team with minimal supervision Ability to maintain sensitivity and confidentiality Dependable with flexible attitude to work Be sympathetic to the needs of patients Diplomatic, polite, friendly and courteous Ability to interpret written instructions
Desirable
The ability to speak Welsh
Other Essential
Ability to attend all UHB sites Able to work various hours
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cardiff and Vale University Health Board
Address University Hospital Wales
Heath Park Way
Cardiff
CF14 4XW
United Kingdom
Employer's website https://cavuhb.nhs.wales/ (Opens in a new tab)