About this role
Job summary
An exciting opportunity has arisen for highly motivated, experienced administrator to join the Endoscopy Booking Team as a Booking Clerk at Ipswich Hospital.
In this role you will be contacting patients via the phone, directly to book patients for their endoscopy procedures to assist diagnosis via our 18 week, urgent and 2 week wait pathways.
This role would be worked on a rota shift basis. Hours are between 08:00 and 16:00 . This may be subject to change upon needs of the service.
Main duties of the job
You will be responsible for booking patients in line with the Trust 'Patient Access Policy' and ensuring that all patients are allocated to an appropriate endoscopy list and procedures are carried out as soon as possible.
You will need to be fully computer literate in all Microsoft applications and ideally have recent administrative experience. You will also need excellent organisational and communication skills, with the ability to prioritise own workload while maintaining a high level of accuracy.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Job description Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Experience Essential
Previous administrative role Advanced IT Systems including - Microsoft Office Working collaboratively as part of a team Experience of communicating with a range of people both within and external to the organisation
Desirable
Experience within relevant work area Experience of working with members of the public Knowledge of HICCS booking System.
Qualifications Essential
GCSE grade 5/C or equivalent in English and Maths NVQ level 3 in administration/secretarial or equivalent experience
Knowledge Essential
Experience of working in an acute setting Confidentiality and Data Protection Customer service
Desirable
Experience of working within an Endoscopy Unit
Skills Essential
Ability to prioritise workload Team player Accuracy and be Flexible Excellent telephone manner
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East Suffolk and North Essex NHS Foundation Trust
Address Ipswich Hospital
Ipswich
IP4 5PD
United Kingdom
Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab)