About this role
Job summary
Newland surgery Normanton Wakefield : Permanent Position
Receptionist 16 Hours per week over 4 days plus occasional overtime
Pay negotiable depending on experience. Minimum £12.90 per hour
We are a busy small practice and now seeking a Part time receptionist to start as soon as possible. As a receptionist you will work with the practice team to meet the needs of our patient population and support the delivery of our services.
See www.thenewlandsurgery.co.uk for further details of the Practice
Main duties of the job
Duties and responsibilities can include:
Reception Duties
Management of Appointment Systems
Scanning & Photocopying
GP Pathology Links
Operation of the Telephone System
Start & End of Day Procedures
Repeat Prescriptions
Call & Recall of patients with Long Term Conditions
Excellent communication skills, both written and verbal
Strong organisational and time-management skills
Ability to deal with confidential information and follow set processes
Good team player
High attention to detail
Reliable, trustworthy and hardworking.
Other administrative duties considered appropriate to the post
If you wish to apply, please attach CV with covering letter including 2 referees.
For further information or an informal visit, please contact the Practice Manager by telephone: 01924 220256 or email : [email protected]
About us
Approximately 5800 patients
Friendly 2 partner practice with 2 nurses and excellent admin support
Purpose built premises in Normanton
Free Parking
System One Clinical IT system
Job description Job responsibilities
NEWLAND SURGERY
JOB DESCRIPTION & PERSON SPECIFICATION
JOB TITLE RECEPTIONIST
RESPONSIBLE TO PRACTICE MANAGER
MAIN PURPOSE OF THE POST
To provide Doctors and Patients with a regular efficient service.
To ensure Confidentiality is observed at all times.
To ensure Practice Policies & Procedures are carried out.
MAIN RESPONSIBLE AREAS OF THE POST
Reception Duties Management of Appointment Systems Scanning GP Pathology Links Operation of the Telephone System Start & End of Day Procedures Repeat Prescriptions Other administrative duties
Reception Duties
Greet and assist patients and visitors promptly and courteously. Establish constructive working relationships with colleagues, primary health care team and visitors.
Complete the Electronic Appointment Diary to ensure efficiency of appointment system and monitor flow of patients into consulting rooms.
Ensure that patients without appointments but who need urgent consultation are seen in a logical non disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.
Advise patients of relevant charges for private services, accept payment and issue receipts for same if required.
Respond to all queries and requests for assistance from patients and other visitors.
Enter requests for home visits into visit book stating time received and including all relevant information and where necessary refer to duty Doctor.
Action request for ambulance transportation and enter details into appropriate book.
Photocopy medical records at the request of external agencies.
Ensure reception area and waiting areas are kept neat and tidy (including all stationary cabinets).
Ensure adequate stationary and appropriate forms are available at all times.
Management of Appointment Systems
Ensure total familiarity with all appointment systems in effect including regular and incidental variations.
Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
Monitor effectiveness of the system and report any problems or variations required.
Summarising / Coding and Scanning
To scan all incoming and outgoing patient information into the electronic medical record as per practice procedure. To enter and code relevant medical information in patients medical record.
GP Path Links
Accessing and dealing with all work received through the GP Path Links as per practice procedure.
Pathology links, registration links etc.
To carry out audits as and when required by the practice.
Operation of the Telephone System
Receive and make calls as required. Divert calls and take messages as appropriate.
Ensure that the system is operational at the beginning of each day and switched over to night service at the end of the day.
Start & End of Day Procedures
Open up the premises at the start of day, set alarm to day function and make all necessary preparations to receive patients.
Secure premises at the end of each day. Ensure that the building is totally secured, internal lights off and alarm activated. To test the fire alarm as per practice procedure.
Repeat Prescriptions
Receive patient requests for authorised repeat prescriptions whether in writing or verbally.
Issue electronic repeat prescriptions as per practice procedure.
Where information retrieved is incorrect or insufficient, ensure that the request for a repeat prescription is referred to the appropriate doctor for action.
Provide the point of contact for patients with enquiries relating to repeat prescriptions and ensure follow up action is taken if the enquiry cannot be resolved immediately.
Ensure that problems and queries regarding repeat prescriptions are brought to the attention of the appropriate Doctor and that follow up action is taken to resolve matters.
Any other delegated duties considered appropriate to the post on liaison with you
Special Requirements of the Post.
An understanding, acceptance and adherence to the need for strict confidentiality.
An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patient enquiries and requests.
Excellent communication skills.
Person Specification
Qualifications Desirable
GCSE grades A to C desirable
Experience Desirable
Previous GP Practice experience
Skills and Flexibility Essential
Good IT skills Good interpersonal and communication skills Ability to work flexibly and do occasional overtime to cover holidays and sickness
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Newland Surgery
Address Newland Lane
Normanton
West Yorkshire
WF6 1QD
United Kingdom
Employer's website https://www.thenewlandsurgery.co.uk/ (Opens in a new tab)