About this role
Job summary
This role is offered on a fixed term/secondment basis for 6 months. The hours are part-time, 22.5 hours per week.
Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of apossible secondment.
Sexual Health Services provides sexual health care to people across the county of Gloucestershire. The Service covers contraception, sexual health screening and treatment, pregnancy advisory, psychosexual medicine, sexual assault and HIV care and treatment.
The purpose of this job is to provide a comprehensive and effective secretarial and administrative service to the consultants and their medical team, as well as to the Service Manager and Team Leaders.
Main duties of the job
The Medical Secretary/Administrator provides a link between the Service and patients and also other health care professionals where appropriate. This post requires a self-motivated and professional individual with the confidence and ability to work on their own initiative and as part of a team within standard operating procedures.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description Job responsibilities
To be key confidential contact point for GPs/patients for patients requesting a Pregnancy Advisory Clinic assessment.
Organise interpreters as requested by clinician and take responsibility for following Service protocols for overseas/out of area patients.
Accurately input data onto spreadsheets and written records and ensure availability of auditable electronic and paperwork documentation.
Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring that enquiries are responded to professionally and relayed accurately and in a timely manner to relevant persons.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For moreinformationplease visithttps://www.gov.uk/browse/visas-immigration/work-visas
Person Specification
Qualifications Essential
Educated to GCSE level in Mathematics and English to Grade C/4 and above NVQ Level 2 in administration or an appropriate equivalent qualification or experience
Desirable
RSA Typing Level II or equivalent
Experience Essential
Experience of working in a customer facing environment (face to face and/or telephone)
Desirable
Experience supporting teams or managers in a secretarial/personal assistant capacity Setting up and running effective office systems
Knowledge Essential
Good level of IT skills, with experience of using Microsoft packages, eg Word, Excel, Outlook
Desirable
Knowledge of medical terminology an advantage Knowledge of shorthand an advantage
Skills Essential
Excellent telephone skills and manner Excellent organisational and communication skills Ability to work under pressure and remain calm and confident in manner
Desirable
Demonstrate an understanding of confidentiality
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Health and Care NHS Foundation Trust
Address Sexual Health Services, Hope House, Gloucestershire Royal Hospital
Great Western Road
Gloucester
GL1 3NN
United Kingdom
Employer's website https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)