About this role
Job summary
We are seeking a friendly, organised and patient- focused Receptionist to join our busy and supportive team at Hatherton Medical Centre, part of Umbrella Medical in Walsall.
This is a varied and rewarding front-line role where you will be the first point of contact for patients, providing a welcoming and professional service both face-to-face and over the telephone. You will play a key role in supporting the smooth day-to-day running of the practice, working closely with clinicians and colleagues to deliver high-quality patient care.
The role requires excellent communication and interpersonal skills, along with the ability to remain calm and professional in a busy environment. You will need to be adaptable, reliable, and able to work both independently and as part of a team.
We are looking for the right candidates to work up to 40 hours per week, with working hours between 07:15 and 18:30, Monday to Friday. Flexibility is essential to meet the needs of the service, including a combination of early starts and late finishes. Although you will predominantly be based at our Hatherton Medical Centre site, you may be asked to cover at any of the Umbrella Practices for training & development or to cover in times of sickness or annual leave.
Main duties of the job
Patient & Reception Duties
Welcoming patients at the front desk Answering and directing telephone calls Booking and managing appointments Handling patient queries in a professional, caring manner Administration Duties
Processing prescriptions and requests Scanning and filing documents Maintaining accurate patient records Entering data onto clinical systems (EMIS web experience an advantage) Team Support
Supporting clinicians and colleagues Assisting with general administrative tasks Working flexibly to meet service needsYou will be expected to:
Manage your workload effectively Use initiative when required Maintain strict confidentiality at all times Handle sensitive situations with professionalism and empathyWhy work for us?
A friendly, supportive and team-focused working environment Full training provided, with ongoing learning and development opportunities Opportunity to gain valuable experience within a busy GP practice Exposure to a wide range of administrative and patient-facing duties Stable, long-term role within a growing primary care organisation Salary: in line with similar roles in the local area, depending on experience NHS pension scheme (if applicable) Annual leave entitlement in line with practice policy Active Staff Health & Wellbeing Committee, including staff events and initiatives such as Employee of the Month and team recognition
About us
Umbrella Medical provides primary care services across four GP practices in Walsall: Hatherton Medical Centre, Holland Park Surgery, Mossley Fields Surgery, and Broadway Medical Centre.
We are a growing and forward-thinking organisation with a strong commitment to delivering high-quality, accessible, and patient-centred care. Two of our practices are rated CQC Outstanding, reflecting our focus on maintaining high clinical standards and continuous improvement.
Our newest site, Hatherton Medical Centre, is a modern, purpose-built healthcare facility located in the heart of Walsall, offering an excellent working environment for staff and high-quality facilities for patients.
We foster a supportive and collaborative team culture, encouraging learning, development, and innovation in healthcare delivery. Our teams work closely together to ensure patients receive the best possible care, and we are committed to continually improving services to meet the needs of our diverse and growing local population.
PLEASE NOTE:
PREVIOUS APPLICANTS NEED NOT APPLY
THIS VACANCY MAY CLOSE EARLY IF A HIGH VOLUME OF APPLICATIONS IS RECIEVED
Job description Job responsibilities
Job Description
Please refer to attached Job Description & Person Specification for further details.
Person Specification
Qualifications Essential
English Language GCSE (Grade C or above) or equivalent
Experience Essential
Demonstrate experience of dealing with the public both face to face and over the telephone Basic understanding of general office procedures (e.g. record keeping, filing)
Desirable
Experience of working in General Practice or the NHS Experience of using a clinical system
Knowledge & Skills Essential
Effective written communication skills Effective verbal communication skills, both face to face and on the telephone Effective listening skills Keyboard skills sufficient to produce data and information using packages such as Microsoft Word & Outlook
Personal Competencies and Qualities Essential
Ability to work effectively as part of a team and independently Ability to work using own initiative Ability to diffuse sensitive situations with members of the public who are distressed Ability to transfer information/data with proficiency and accuracy Understanding, acceptance and adherence to the need for strict confidentiality. Methodical approach to work and ability to meet targets/deadlines Ability to work flexibly in order to meet the needs of the service Self-motivated Willing to take part in training and personal development High attention to detail Friendly and articulate Smart appearance
Desirable
Ability to use own judgement and work without direct supervision to determine workload priorities.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Umbrella Medical
Address Umbrella Medical
1 Hatherton Street
Walsall
WS1 1AF
United Kingdom
Employer's website https://www.umbrellamedical.co.uk (Opens in a new tab)