About this role
Job summary
We are a busy GP Practice in Leamington Spa, looking for a kind and caring person to join our team. The care navigator role is one of guidance and assistance to our patient base.
We have two posts available, both with a mixture of morning shifts and afternoon shifts.
morning shifts start at 7.15am until 1.45pm
afternoon shifts start at 1.30pm until 6.30pm.
Main duties of the job
First point of contact when patients call into the practice, booking appointments, processing prescription requests, helping patients with their enquiries and needs.
About us
A well established GP practice, working out of brand new premises on Valley Road in Leamington Spa. We are a wonderful, warm, efficient and compassionate team of people.
Job description Job responsibilities
Booking appointments with a variety of clinicians and Allied Health Professionals, Processing registrations, Processing medication requests, Creating test request forms under instruction from clinicians while following Practice protocols, Chaperone for clinicians when the HealthCare Assistant is not available, Providing front-of-house reception services to patients, checking in patients and answering/resolving queries as needed both in-person and over the phone, Updating patient records as required
Person Specification
Experience Essential
Experience of working in a customer facing role is essential. GP practice experience is preferred, it is not essential as full training will be given.
Desirable
Experience of working in a GP Practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Valley Road Medical Practice
Address Lillington Health Hub
Valley Road
Lillington
Leamington Spa
Warwickshire
CV32 7SJ
United Kingdom
Employer's website https://valleyroadmp.nhs.uk/ (Opens in a new tab)