About this role
Job summary
An opportunity has arisen to join the Community Dietetic Team as the Administrator. The Administrators role is to key to the delivery of Dietetic service.
Main duties of the job
The main duties include:
Provide general administration and secretarial support to ensure smooth service operation and clinical care coordination. . Process referrals and perform initial triage according to local policies, taking necessary actions to support patient care. Record and file all referrals following clinical triage procedures. Support, mentor, and deputise for Band 2 staff; handle general office tasks such as clinic bookings, OASIS data entry, and managing phone calls. Use advanced IT skills to produce accurate reports on referrals, caseloads, waiting lists, audits, and service development.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description Job responsibilities
Please see the attached person specification and job description for further details of the main responsibilities
Person Specification
Qualifications and Education Essential
Good standard of education GCSE Grade A -C in English and Maths or equivalent NVQ 2 Business Administration/Customer Care or equivalent experience NVQ 3 in administration or equivalent
Experience Desirable
Previous experience working in the NHS/Healthcare environment Experience of management of waiting lists Reception/telephone skills and experience Previous experience of Patient Administrator Systems
Communication & Relationship Skills Essential
Good communication skills, oral and written. Good team worker and ability to work alone Friendly Professional approach to work and colleagues
Planning & Organisational Skills Essential
Able to meet deadlines and manage time effectively Well motivated and organised
Knowledge and Training Essential
Proven clerical/administrative experience within a customer care environment Understanding of confidentiality and Data Protection Act Computer literate with the ability to work in different computer applications Good Knowledge of Microsoft packages and experience of inputting data on to spreadsheets/ OASIS / databases
Analytical & Judgement Skills Essential
Able to cope with different and competing demands
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name The Dudley Group NHS Foundation Trust
Address Stourbridge Health & Social Care Centre
John Corbett Drive
Stourbridge
DY8 4JB
United Kingdom
Employer's website https://www.dgft.nhs.uk/ (Opens in a new tab)