About this role
Job summary
Are you an enthusiastic Administrator looking for a new challenge? Do you have an excellent eye for detail? Are you focussed on doing your job to the best of your ability and are comfortable working within a team and on your own initiative?
If this is you, then read on as we might just have the job for you.
The Learning Disability Service delivers excellent healthcare to adults with learning disabilities across the locality. We are looking for an enthusiastic and motivated Administrator to provide flexible administrative support in the Intensive Support Team.
It is important you have excellent administration, communication and people management skills as this role entails communicating with a range of internal and external professionals and organisations, whilst always providing excellent customer service for all service users, their carers.
If you are conscientious, kind, have a flexible attitude, can juggle different tasks at the same time (such as audiotyping, minute taking, report/letter writing, phone calls/messages, diary management and data entry) then it is likely you have the skills we are looking for and we would love to hear from you.
The team fosters a strong supportive team approach, and training for this role is provided. A car is useful but not essential as driving to other team bases may be required to support meetings/training.
Please read the job description & specification, and if you have any questions about the role, we would love to hear from you.
Main duties of the job Provide a comprehensive administrative service to the multidisciplinary team by producing accurate letters, reports, and general correspondence from audio/verbal/handwritten/emailed requests from the multidisciplinary team to agreed timescales. Co-ordinate, prioritise and organise actions arising from correspondence.Booking appointments and meeting rooms as necessary.Ensure electronic filing is carried out to local and Trust protocols, within appropriate timescales. Maintaining confidentiality, sensitivity and tact when dealing with contentious and complex information in accordance with Trust Information Governance policies. Liaising with outside agencies, legal staff, Trust staff, service users and carers in a professional, kind and polite way, adhering to Trust values.Take, record and distribute accurate telephone messages, according to local procedure. Taking and transcribing accurate minutes of meetings, carrying out follow up actions.Update and record information/data onto the Trust's electronic systems and databases as required within Trust key target times, e.g. Healthroster, Insights, RiO etc.Communicate with a range of internal and external medical and healthcare professionals regarding service users, Trust systems, and processes as appropriate and signposting people when required. Maintain positive relationships with outpatient and in-patient staff within Hampshire & IOW Healthcare Trust, other NHS and Local Authority Teams and care providers as appropriate.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
NVQ - Higher Apprenticeship Level 2 Business & Administration (or equivalent) ECDL or CLAIT qualification in IT. RSA II-III Word processing/Typing (or equivalent) GCSE A-C Maths-Functional skills level 2 Numeracy. GCSE A-C. English-Functional skills level 2 Literacy.
Desirable
RSA II-III Audio-typing (or equivalent) Knowledge of medical terminology Car driver with business use insurance.
Experience Essential
Good customer focus, with experience of managing challenging conversations with diplomacy, discretion and tact. Positive attitude and approach to mental health and learning disabilities. To be self-motivated and able work alone effectively. To be able to develop good working relationships with other team members.
Desirable
Experience of working as an administrator in health or social care. Experience of healthcare systems.
Additional Criteria Essential
What our services users expect of this post holder. To work collaboratively with me to help me achieve my health goals. To share information with me in a way that I understand so that I can make choices about the care and treatment I receive. To work with me, my carers and my family (as appropriate) and other professionals involved in my care to ensure there is a joined-up approach to my care and treatment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address Thomas Lewis House
236 Empress Road
Southampton
Hampshire
SO14 0JY
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)