About this role
Job summary
You will provide administrative support for the Swindon BeU service. You will work with the office manager and other administrators to ensure the smooth running of the office and the administration of the programs to meet targets and deadlines. Responsible for a range of administration, you will be based in our Swindon office with the admin team.
Main duties of the job
The successful candidate will have experience working independently within an administrative role and be able to use their own initiative to manage a varied workload effectively. They will be responsible for handling incoming telephone calls, directing enquiries to the appropriate person or department, and ensuring messages are managed efficiently. Working as part of a busy office team, they will provide comprehensive clerical and administrative support, including word processing, filing, and routine correspondence, while following established processes and procedures. The role requires the management of confidential patient records in both electronic and paper formats, processing healthcare referrals within agreed timescales, and arranging client appointments using appropriate scheduling software. The postholder will work closely with Service Leads and Managers to prepare reports and other documentation, accurately record client information on service databases, and use a range of IT systems including Microsoft Word, Excel, and in-house databases. Strong organisational skills are essential, along with the ability to maintain accurate records and undertake general administrative duties such as filing, record keeping, and data management.
About us
ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders.
We are a values driven organisation, dedicated to reducing health inequalities and improving peoples lives. We would love to hear from you if you would like the opportunity to work with in a close team of committed professionals and you share our values of designing and delivering health services
Job description Job responsibilities
As an Administrator for the Swindon BeU service, you will provide high-quality administrative support to ensure the smooth and efficient operation of the service. Working closely with the Office Manager and fellow administrators, you will play a key role in supporting programme delivery, maintaining accurate records, and helping the team meet performance targets and deadlines. Based in our Swindon office, you will be responsible for a broad range of administrative duties while providing excellent customer service to clients, healthcare professionals, and colleagues.
The successful candidate will be responsible for managing incoming telephone calls, ensuring enquiries are directed to the appropriate person or department and that messages are handled promptly and efficiently. Working within a busy office environment, you will provide comprehensive clerical and administrative support, including word processing, filing, data entry, and the management of routine correspondence. You will maintain confidential patient records in both electronic and paper formats, ensuring accuracy and compliance with data protection requirements, and will process healthcare referrals within agreed service timescales. You will also be responsible for booking and managing client appointments using appropriate scheduling systems and will work closely with Service Leads and Managers to prepare reports, correspondence, and other documentation.
Accurate recording and maintenance of client information on service databases will form an important part of the role, alongside the use of Microsoft Office applications, including Word and Excel, and in-house database systems to support service delivery. General administrative duties, including record keeping, filing, and document management, will also be required to ensure the efficient operation of the service. The role requires adherence to established procedures and processes while contributing positively to a collaborative and supportive team environment.
The ideal candidate will have previous experience in an administrative role and demonstrate the ability to work independently, using initiative to manage a varied workload and competing priorities. You will be highly organised, with excellent attention to detail and the ability to maintain accurate records while handling confidential information appropriately. Strong IT skills are essential, together with experience of using Microsoft Office applications and database management systems. Experience within a healthcare, wellbeing, or community-based setting would be advantageous.
You will possess excellent communication and interpersonal skills, with the ability to build positive working relationships with patients, healthcare professionals, colleagues, and external stakeholders. A professional, approachable, and welcoming manner is essential, as is the ability to communicate effectively both verbally and in writing. The successful candidate will be proactive, adaptable, and able to work effectively at pace while managing multiple tasks. You will be committed to delivering high standards of work, continuously seeking opportunities to improve processes and outcomes, remaining open to new ideas and perspectives, and demonstrating a genuine desire to make a positive difference to the lives of the individuals and communities we support.
Person Specification
Experience Essential
Experience of working in a team environment.
Desirable
Experience in minute taking for meetings. Experience in a health care setting.
Qualifications Essential
GCSE/O Level in Maths and English or equivalent. NVQ 2 Level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
Community health provider, GP Practice, Hospital. NVQ 3 level in a relevant subject.
Job Specific Requirements Essential
Work flexibly and adapt to suit service need where required.
Employer details Employer name ABL Health Ltd
Address Nexus Business Centre
6 Darby Close
Swindon
SN22PN
United Kingdom
Employer's website https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)