About this role
Job summary
The Crisis Care Centre is a key part of the urgent care pathway in North Staffordshire, providing an all-age single point of access to mental health services. It delivers a 24/7 crisis response, including intensive home treatment as an alternative to inpatient admission. This role offers the opportunity to support the delivery of a vital community crisis service, contributing directly to patient care, staff experience, and service quality.
The Deputy Operational Manager will support the Operational Managers in ensuring safe, effective, and efficient day-to-day service delivery across the Crisis Resolution Home Treatment Team. The post holder will deputise where required and play a key role in supporting performance monitoring, workforce coordination, and patient flow.
You will be an experienced mental health or operational practitioner with a good understanding of clinical governance, service delivery, and quality improvement. You will demonstrate strong communication, organisational, and interpersonal skills, with the ability to support staff, manage competing priorities, and contribute to maintaining high standards of care within a busy crisis service.
Main duties of the job
The Crisis Care Centre (CCC) is an essential component of the urgent care pathway and provides an all age single point of access to mental health services in norths Staffordshire, whilst also offering a 24-hour, 7-day service with the additional offer of intensive home treatment as an alternative to an acute inpatient admission. The CCC in line with the NHS Long Term Plan will be expanding this offer too support individuals in crisis by receiving referrals via NHS 111, in addition to the dedicated line for professionals requiring an urgent mental health response. The post holder will be responsible for supporting the Operational Team Manager in the operational management of the All Age Access and Crisis Resolution and Home Treatment Team at the CCC. The post holder will work under direct/indirect supervision of the Operational Team Manager to support staff to deliver a high-quality service to those under the care of the team, ensuring that the service meets the requirements of commissioning and Trust policies and procedures. The post holder will work under direct/indirect supervision of the Operational Team Manager in managing the service resources, budget, performance and the staff teams to ensure that it operates in a way which maximises the quality of care provided. The post holder will work collaboratively with clinicians, other providers, commissioners and key stakeholders, to develop the services and maintain their high standards of care and provision.
About us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.
The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply.
Job description Job responsibilities
Key Duties/Responsibilities To act at all times in accordance with your registered professional body e.g. Nursing & Midwifery Council (NMC) code of professional Conduct, British Association of Social Workers BASW. To perform all aspects of the role in accordance with Trust policies and other national bodies. To participate in the assessment of care needs and the development implementation and evaluation of individual care plans in accordance with the operating procedure of the service. To provide specialist advice to other members of the team and act as a role model. In conjunction with the Team Manager, to take responsibility for setting, maintaining and evaluating standards of care. To liaise with all members of the multi-disciplinary team and outside agencies in the implementation of patient care. To ensure that care activities are research based and in keeping with changes in the field of activity. To contribute to the development of ideas and innovative practice. To initiate and participate in team audit as requested by the Operational Team Manager. To deputise in the absence of the Operational Team Manager. Ensure resources are used effectively and efficiently and actions taken to resolve any problems. Ensure that the environment and equipment are in good order report any deficiencies whilst building effective relationships with support service staff and with estates management. To participate in the performance review of team members which will include annual appraisal and individual personal development plans to monitor staff performance against objectives set with them To assist with the monitoring and reviewing of sickness and absence levels in the team in accordance with the trusts sickness policy. To contribute to the site management roster for the Trust over the 7 day 24 hour period as required. To participate and help co-ordinate a system of induction and preceptorship of newly appointed staff. To assist in the identification of training and development needs of staff through performance review and personal development planning. To participate in teaching programme for students and team members. To participate in individual performance review and the developments of own personal development plan. To support the Operational Team Manager with the promotion of an environment in which effective communication and professional awareness is encouraged To attend team meetings and to chair the same in the absence of the Operational Team Manager thus providing an opportunity to share information and suggestions to problem solve. To attend service line meetings and working groups as requested by the Operational Team Manager or Service Manager. To effectively communicate with patients, relatives, carers and significant others to ensure care remains patient focussed. To provide health education and psychological support to patients and significant others. To promote effective communication with all members of the multi-disciplinary team and primary and secondary health and social care providers. Take reasonable care for your own health and safety and that of any other person who may be affected by your acts or omissions at work. Co-operate with the Trust in ensuring that statutory regulations, code of practice, local policies and department health and safety rules are adhered to. To ensure you are up-to-date with all statutory training requirements and follow agreed policies. To assist the Operational Team Manager in the management of adverse incident reporting and clinical risk management on the ward/department.
Person Specification
Qualifications Essential
A registered mental health practitioner with a degree in nursing, social work or occupational therapy or equivalent experience. Evidence of continued professional development.
Experience Essential
Post qualifying experience in core profession. Ability to provide managerial and clinical leadership. Experience of implementing and monitoring standards. Experience of safeguarding issues including providing advice and guidance to other staff. Experience in supporting clients with complex needs. Experience of managing clinical risk effectively. Experience of working in a multicultural environment and knowledge of methods to develop culturally sensitive practice. Demonstrates motivation and innovation.
Knowledge Essential
Sound clinical knowledge of medical and psychiatric conditions, diagnosis, treatment and care including contraindications and side effects to medications, relevant to health speciality. Knowledge and understanding of Recovery Model of Care and any other speciality relevant models. Up to date knowledge of relevant legislation and quality framework associated with the clinical speciality (e.g. MHA, MCA, clinical governance). Understanding and appreciation of safeguarding procedures. Standard keyboard skills and working knowledge of MS Office suite, including Outlook, Word and Excel
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name North Staffordshire Combined Healthcare Trust
Address Crisis Care Centre, Harplands Hospital
Stoke-on-Trent
ST4 6TH
United Kingdom
Employer's website https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)