About this role
Job summary
Please note - Job is for UK residents only with valid work permit.
To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. The Practice Operations Manager will focus on the day-to-day operability of the practice, QOF, CQC and promoting a positive working environment.
Main duties of the job
Please read job description for main duties and responsibilities.
To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
About us
Lynwood Medical Centre is a progressive innovative expanding practice that embraces change with an excellent team and excellent location. We are looking for enthusiastic and motivated individuals to join our forward thinking innovative team of 10 Doctors, 2 ANPs, 3 Nurses, 1 HCA, 2 First Contact Physios,1 Social Prescriber and 3 Pharmacists. Our overall CQC rating is GOOD.
Job description Job responsibilities
Primary Responsibilities
The following are the core responsibilities of the practice operations manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The practice operations manager is responsible for:
a. Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
b. Overseeing the administrative elements of QOF, liaising with GPs, Nursing staff and administrators
c. Ensuring compliance with CQC regulations and standards
d. Direct line management of the following staff: Reception Manager, Senior Administrator, Senior Receptionist, HCA and Practice Nurse
e. Evaluating, organising and overseeing the staff induction programme
f. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed
g. Developing, implementing and embedding an effective staff appraisal process
h. Developing, implementing and embedding an effective practice and staff development plan, including mandatory training programmes
i. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
j. Maintaining an effective overview of HR legislation
K. Developing, implementing and embedding an efficient business resilience plan (BRP)
L. Coordinating the reviewing and updating of all practice policies and procedures
m. Leading change and continuous improvement initiatives; coordinating all projects within the practice
n. Coordinating and leading the compilation of practice reports and the practice development plan (PDP)
o. Managing the procurement of practice equipment, supplies and services
p. Adopting a strategic approach to the management of all patient services matters
q. Developing, implementing and embedding an effective communication strategy (internal and external)
r. Actively encouraging and promoting the use of patient online services
s. Liaising at external meetings as required
t. Leading the management of the Patient Participation Group
u. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
v. Preparing agendas for, and chairing practice meetings
Secondary Responsibilities
In addition to the primary responsibilities, the practice operations manager may be requested to:
a. Deputise for the partners at internal and external meetings
b. Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders
Experience
Essential - Degree holder in Management or equivalent
Essential - Experience of working with the general public
Experience of managing large multidisciplinary teams
Experience of managing large multidisciplinary teams
Experience of performance management, including appraisal writing, staff development and disciplinary procedures
Skills
Ability to exploit and negotiate opportunities to enhance service delivery
Excellent communication skills (written, oral and presenting)
Strong IT skills (generic), Excellent leadership skills
Strategic thinker and negotiator
Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
EMIS Web user skills - desirable
Effective time management (Planning & Organising)
Ability to network and build relationships
Personal Qualities
Polite and confident
Flexible and cooperative
Excellent interpersonal skills
Motivated and proactive
Ability to use initiative and judgement
Forward thinker with a solutions focused approach
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Confident, assertive and resilient
Other requirements
Disclosure Barring Service (DBS) check
Maintains confidentiality at all times
Full UK driving licence
Person Specification
Qualifications Essential
Qualifications: Essential - Educated to degree level in healthcare or business -Leadership and / or Management Qualification -Good standard of education with excellent literacy and numeracy skills
Desirable
Desirable- AMSPAR Qualification
Experience Essential
Essential - Experience of working with the general public Experience of managing large multidisciplinary teams Experience of managing large multidisciplinary teams Experience of performance management, including appraisal writing, staff development and disciplinary procedures
Desirable
Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic), Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment EMIS Web user skills - desirable Effective time management (Planning & Organising) Ability to network and build relationships
Personal Qualities Essential
Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solutions focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient
Desirable
Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintains confidentiality at all times Full UK driving licence
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lynwood Medical Centre
Address 2A-6 LYNWOOD DRIVE
ROMFORD
ESSEX
RM5 3QL
United Kingdom
Employer's website https://www.lmccr.com/ (Opens in a new tab)