About this role
Job summary
The Research Engagement and Inclusion Facilitator is responsible for providing dedicated, professional, efficient, and effective support for public engagement and inclusion activities across the NIHR Regional Research Delivery Network (RRDN) region.
This role sits in the Research Engagement and Inclusion (i.e. stakeholder engagement, Public Engagement, Digital Engagement and Research Inclusion) domain, and will facilitate conversations with public and community groups (including under-served communities) and engage with members of the public using a variety of online and in-person facilitation techniques, methods and tools to promote inclusion.
This role will frequently be the first point of contact for key stakeholders (including members of the public) and will regularly manage complex and sensitive information.
This role will also be responsible for co-ordinating meetings, facilitating events and wider public engagement/inclusion engagement activities.
This role will also be responsible for the collection, analysis and reporting of feedback, and the management of reward and recognition payments for participation in engagement activities.
Main duties of the job
Key Working Relationships
Research Engagement and Inclusion Senior Manager.
Research Engagement and Inclusion Manager.
Regional Community Engagement and Inclusion Manager (Midlands).
Data & Analytics Team.
RDN Research Engagement and Inclusion Facilitators.
Senior leaders within the Public Engagement Directorate (RDNCC).
Senior leaders within the Workforce and Organisational Development Directorate (RDNCC).
Colleagues within the RRDN region for other NIHR infrastructure and entities, Integrated Care Boards (ICBs)/Integrated Care Systems (ICS'), NHS Trusts, Primary Care providers, Universities, Local authorities, community based and other providers of health and social care services.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description Job responsibilities
Strategic Leadership
Attend and contribute to strategic level meetings to support public contributors in their engagement activities and the wider RRDN Team with practical duties associated with engagement and inclusion events.
Co-develop recruitment strategies aimed at engaging diverse populations to participate in research and seek out involvement and inclusion opportunities across the region.
Information and Administration
Disseminate engagement and inclusion resources to key stakeholders.
Facilitate the management of RRDN engagement activities and support the Research Engagement and Inclusion Manager with planning and delivery of these.
Collate and analyse information from multiple systems and data sources in relation to engagement activities, interpreting complexities within to shape presentations and communications, and to inform planning and design of future engagement activities.
Co-produce engagement tools and resources for use by RDN colleagues applicable for settings such as community groups, general practice, education settings and with under-served communities.
Operational Management
Facilitate the delivery of RRDN engagement activities, including through Be Part of Research and Join Dementia Research, alongside the Research Engagement and Inclusion Manager.
Champion and enable Research Teams to deliver the My Research Experience and reporting of data to optimise improvements in research delivery and participation at both a national and local level.
Plan community outreach and lead partnership building activities as required.
Create content for public engagement and inclusion training programmes aimed at increasing research participation and awareness of RDN services.
Organise meetings and facilitate conversations with public partners and key stakeholders about initiatives aimed at increasing participation and diversity in research.
Service Improvement and Development
Contribute to audit and creation of NIHR Standard Operating Procedures for public engagement and inclusion .
Performance Management
Regular requirement to produce detailed reports on public engagement and inclusion activities to a range of audiences, including outputs and outcomes from participation initiatives across the RRDN region and wider RDN.
Collate evaluation data and feedback and produce reports for wider dissemination.
Life Sciences Industry
Work collaboratively with the Patient Engagement in Clinical Development Service to help signpost to regional networks/groups to support the recruitment of public contributors for commercial research engagement activity.
Continuous Improvement
Promotes a culture of continuous improvement and wellbeing.
Communication and Stakeholder Management (NHS and Non-NHS)
Facilitate in person meetings and online public events.
Organise meetings and facilitate conversations with public partners and key stakeholders about initiatives aimed at increasing participation in research.
Facilitate stakeholder briefings.
Liaise with Research Engagement and Inclusion Facilitators from other RRDN regions to understand challenges and share best practice across the RDN.
Undertake stakeholder mapping exercises to identify new and existing partners, plan and undertake community outreach and partnership building activities as required.
Facilitate the delivery of the RDN public partner induction programme.
Ensuring Patient, Carer and Public Inform and Influence Delivery of the RDN Strategy
Contribute to the scoping and management of stakeholder networks across public engagement and inclusion to inform strategic planning of regional services based on the prioritisation of participant need and site-level feedback.
Contribute to the management of a community of RDN Public Partners, often being the first interaction with the RDN, helping them to seek out opportunities to champion the public voice across RDN services and be actively involved in the RDN strategy development and delivery.
Demonstrate a comprehensive understanding of key inclusion and public engagement values and principles that underpin national strategies.
Provide key intelligence to inform meaningful and valued engagement with under-served communities and marginalised populations through regional level stakeholder engagement and mapping, and contribution of insights to actively avoid duplication and optimise continuous improvement and prioritisation of services.
Key Result Areas
Delivery of regional targets for My Research Experience surveys and co-production of annual report.
Specialist Responsibilities
Data upload and reporting as required for My Research Experience.
Person Specification
Education and Qualifications Essential
Postgraduate qualification (eg. Post Graduate Diploma) in a relevant subject or equivalent level of experience
Desirable
Facilitation training/qualification Data entry/analysis
Knowledge and Experience Essential
Skilled facilitator with experience of group facilitation, designing and delivering virtual public events and training using participatory approaches (a qualification or course certificate is desirable) Understanding of the principles and methodology of co-design and co-production Experience of undertaking community engagement work in a health research and/or health service context, and in particular experience of engaging underserved communities with health and social care research or health/social care services Knowledge of barriers to research participation amongst under-served communities or those experiencing health inequalities Experience of writing reports and other communication material, analysing and incorporating data as required Experience of developing recruitment and publicity materials aimed at members of the public Project management experience with excellent organisational skills and ability to prioritise work and meet deadlines Knowledge of data platforms such as NIHR Online Data Platform (ODP) an advantage
Skills and Abilities Essential
Excellent communication skills with the ability to encourage communication between patients, carers, public, healthcare and research professionals Excellent interpersonal, communication and influencing skills, have meticulous and well-structured administration skills, be able to use initiative, work independently and in a proactive way Proficient in Microsoft Office software including Outlook, Word, Excel, PowerPoint, Access and Google Workspace applications Proficient in meeting administration and management including arranging and supporting organisational level meetings, minute taking and awareness of confidentiality requirements when communicating with members of the public Excellent communication, oral and written skills with experience in presenting to different audiences Ability to convey complex information to a range of stakeholders using a variety of tools and methods Ability to identify opportunities and approaches to achieve goals and improve results
Values and Personal Qualities Essential
Highly motivated Enthusiastic and proactive approach to work Team player Problem solver and a solution-based approach to tasks Flexible and co-operative approach Committed to Equality Diversity and Inclusion and passionate about equity of access to health care or research Aware of and observant of Health and Safety issues especially as they relate to working with the general public in varied locations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals of Leicester NHS Trust
Address East Midlands RRDN Office base at
Paget House Leicester or Curie Court Queens Medical Centre Nottingham
Leicester
LE1 6XP
United Kingdom
Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)