About this role
Job summary
Are you an experienced Deputy Practice Manager or Supervisor, and you have experience or an interest in General Practice and looking for a new challenge?
An exciting opportunity has arisen for a Deputy Practice Manager to join our dedicated, dynamic, and friendly team at Marshalls Cross Medical Centre based within St Helens hospital.
You will be an integral part of Mersey & West Lancashire's administrative team supporting our Lead GPs and our Practice Manager. You will provide management and support to our Senior Patient Care Advisors and our administrative team.
Previous experience within a Primary Care and/or Community setting is essential for this role.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
The post holder will provide support for the Practice Manager along with having leadership and management skills to enable the Practice to meet its agreed aims and objectives within an efficient, safe and effective working environment in a primary care setting but based at an Acute Hospital Trust, ensuring the highest standards of care for all registered and temporary patients.
The post holder will be part of a team supported by a Practice Manager, Lead GPs, salaried GPs, senior nursing staff and administration staff. In addition, they will have the support of the Trust senior medical staff, Consultant body and supporting AHP and Management structure to enable them to deliver a truly different approach to local health care delivery.
For a full description of the role, please see the Job Description and Person Specification.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Job description Job responsibilities
The post holder will adhere to the following principle responsibilities:
An excellent understanding of the use and interpretation of clinical and office-based IT systems/data within a busy GP practice environment. Excellent communication, leadership, problem solving and teaching/coaching skills. Highly motivated with ability to work with adaptability and flexibility as part of a large team. Aptitude for managing small technology-based projects. Able to develop and implement IT policies for governance, security and data protection. An understanding of basic finance cashbook requirements. An understanding, acceptance and adherence to the need for strict patient confidentiality. An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to staff, external and patient requests. To maintain a register of technology-based assets. To ensure that all technology-based maintenance and support agreements are in place and are reviewed regularly to ensure optimal service for the surgery. This includes, but is not limited to telephone systems, photocopiers and other machines. To assist the Practice Manager in delivery of the practices targets and KPIs.
Person Specification
Qualifications Essential
Educated to degree level or equivalent level qualification or significant experience of working at a similar level in specialist area Qualification in management and leadership or in the process of working towards qualification Evidence of personal and professional development
Experience Essential
Demonstrated experience of co-ordinating projects in complex and challenging environments Experience of managing risks and reporting Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement Experience of setting up and implementing internal processes and procedures Experience of leading and implementing re-design or change management initiatives Understand the role of IT in delivery of an effective service Clear detailed understanding of access targets, booking, patient choice Managing, assessing and planning workload for others Mentoring and developing others Previous NHS experience of at least 3 years supervisory level Knowledge and experience of working within a GP practice and an in-depth knowledge of GP practice technology and programmes
Desirable
Good understanding of the financial composition of the NHS Awareness of strategic management processes and their application e.g. fiscal planning, manpower
Skills Essential
Significant experience of successfully working in a sensitive environment Ability to work effectively in a team with strong interpersonal skills with the ability to maintain positive and productive relationships at all levels Ability to use Microsoft Word, Excel, PowerPoint and Outlook Email Ability to use problem solving skills Ability to write letters and written reports to a range of the people within the organisation and externally Ability to prioritise and quickly identify the core issues in a situation Ability to analyse complex information to support decision making Ability to negotiate with others in the organisation
Other Essential
Demonstrated capabilities to manage own workload Ability to work under pressure and maintain high quality work Able to work flexibly across multiple sites
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Address Marshalls Cross Medical Centre
2nd Floor, St Helens Hospital, Marshalls Cross Road
St Helens
WA9 3DA
United Kingdom
Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)