About this role
Job summary
An exciting and challenging opportunity has arisen for an enthusiastic, imaginative and motivated manager to work in the Outpatients department at St Helens Hospital.
The Outpatients Clinic Manager is responsible for and will have a specific focus on visible, accessible, and strong clinical leadership. Patient experience is a key focus along with the delivery of safe, timely, high-quality care within the Outpatient Department. The post holder will lead service and quality improvement programmes alongside supporting the operational management of the Outpatient Department. This includes ensuring efficient and effective use of resources and the development and maintenance of the highest standards of patient care and service delivery
The post holder must exhibit excellent communication and organizational skills.
The successful candidate will provide day-to-day leadership of the clinical areas and work 5 out of 7 days with some late shifts/weekends as required. They will participate in the bleep rota for the site.
Excellent interpersonal skills are required to lead the team in a professional, compassionate and inclusive manner.
Please note, the interview may include assessment tasks.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
The successful candidate will:
Act as a positive role model through the provision of effective professional leadership and demonstration of competent, accountable clinical practice. Ensure that the environment meets appropriate standards for health care delivery and delivers best practice in infection control. Provide day-to-day visible, accessible and authoritative leadership in the clinical area. Ensure the delivery of patient care is of the highest standard and those patients and their families are treated with dignity and respect. Actively support the Matron in the provision of high quality, modern, dynamic and patient centred services. Provide support to patients and their relatives/carers. Be responsible for optimising patient flow and access through their areas of responsibility through strategies to prevent delays and optimise clinic utilisation. To support the Matron in the delivery of key performance targets.
About us
St Helens & Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside and one of the few in the country to achieve OUTSTANDING rated by the Care Quality Commission.
We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across the North West, North Wales, and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.
Our '5 Star Patient Care' strategy is at the heart of what we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.
Our latest achievements include:
Acute Trust of the Year HSJ Awards November 2019 Trust rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) Best acute Trust in the North West for quality of care (NHS Staff Survey 2021) Best place to work in the North West (NHS Staff Survey 2021) Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas:
Standard of care Best place to work Care of patients being the Trust's priority Staff engagement Staff morale Compassionate & inclusive Providing safe environments for staff
Please see attached Wellbeing & Benefits booklet for more information on our benefits for staff. Accessible version available upon request.
Job description Job responsibilities
KEY DUTIES
Infection Prevention
To ensure that all staff are aware of and implement best practice. Ensure the clinic environment is clean, take an active role in quality and service standards for cleanliness services and escalate to the Matron when required. Provide leadership and be a role model for all staff in prevention and control of infection, undertaking audits and ensuring high standards are maintained at all times. Ensuring the highest standards of infection prevention is maintained through a continuous cycle of audit and service improvement. To oversee standards of cleanliness in clinical area, contributing to PLACE and other external inspections as required. To work in partnership with the Infection Control Team and Head of Quality to ensure that there are effective systems and processes in place for the prevention and control of infection.
Patient Safety
To ensure measures are in place to promote a safe environment for patients, visitors, and staff. To ensure that lessons learnt and changes to clinical practice from RCAs Trust wide communicated throughout the directorate and division and acted upon. To ensure the implementation of national, local and Trust standards of best practice and quality and monitor performance against these that informs the corporate performance review programme. Implement strategies to ensure clinical care within the Directorate complies where appropriate with National Standards for care such as are contained in the Essence of Care, Our NHS our Future (Lord Darzi recommendations) and National Service Frameworks. Ensure participate in monthly nursing indicator audits, ensuring that action plans are implemented within agreed time frames. Ensure that the clinic area has systems in place to identify report and manage risk which involves taking action and monitoring work areas in accordance with Health and Safety legislation and guidance from the National Patient Safety Agency. Undertake Clinical Risk Assessments as appropriate and as discussed with the Matron. To ensure systems are in place for assessing and prioritising the purchasing of medical devices and ensuring staff are appropriately trained in their use. Work with the Matron in the procurement, implementation, and decontamination of medical equipment. Ensure systems are in place for training and recording competency in the use of new devices. To ensure that there are high standards of documentation and care planning in all areas of practice. Ensuring there are regular reviews of all documentation, and focused action plans are produced when areas of concern are identified. Develop links with other wards/departments including surgical and medical division ward managers, pre-op assessment units, theatres etc developing practice to avoid cancellations and to facilitate a quality experience for patients. Oversee trials of new equipment and ensure appropriate legislation and safety measures are adhered to.
Patient Experience
To ensure that there are systems in place to capture and act upon information related to the patients experience. Promote patient centred service delivery by providing visible and accessible senior professional presence to which staff, patients and their families can turn to for assistance. Maintaining effective channels to obtain views and concerns of service users and to take action as appropriate where in use produce weekly reports derived from Patient Experience Audit. Ensuring that the patient experience remains the focal point for service improvement within the Directorate. Establish effective relationships with PALS and the complaints team encouraging the staff in the proactive resolution of concerns. Ensure that actions arising from patient feedback are progressed.
Clinical Governance
To contribute to the implementation of divisional and Directorate governance strategy by supporting and promoting the development and implementation of operating services that reflects the principles of clinical governance and the Healthcare commission standards. Be responsible for ensuring that there is adherence to child protection and safeguarding vulnerable adult protocols within clinical practice. To ensure that the Department implements best practice with regard to policies and procedures. To undertake formal investigations with regard to any accidents and incidents reporting back within the agree time limits and ensuring lessons are learnt, action plans are implemented, and progress is monitored and reported appropriately.
Communication
To ensure that staff feel well informed and listened to. To act as a role model by demonstrating excellent communication and listening skills with patients, relatives and staff. To ensure that confidentiality for patients and staff is maintained in all areas and that staff adhere to the Data Protection Act, Freedom of Information Act and the Caldicott Principles. To ensure good communication lines and flows are in place within the Operating services structure and other disciplines across the Trust. Ensure that there is a comprehensive orientation and induction programme for nursing staff in each of the clinical areas and that completion of this is documented Lead within the Directorate and implement the Strategy of Nursing within the specialty and contribute to its implementation across the organisation. Co-ordinate and participate in multi-disciplinary working arrangements by establishing links and promote understanding of the work of other disciplines. To support the Matron in leading the Outpatients services across the trust. To actively manage Deputy Clinic Managers to ensure that their personal development needs are met and that all staff have an annual KSF appraisal. Ensure adherence to all the Trusts Equality and Diversity policy and the Race Equality Scheme.
Information Governance
To be fully aware of and committed to all Policies, Procedures and Initiatives relating to Information Governance this will include, but not limited to, Data Quality Improvements, Confidentiality, and Information Security. To take personal responsibility for safeguarding and ensuring the quality of information.
Behaviour
To ensure that all staff act in a professional and courteous manner at all times. The post holder will be expected to:
Support the mission, vision, and values of the Trust Act with honesty and integrity at all times Be a positive ambassador for the Trust Demonstrate high standards of personal conduct Value and respect colleagues, other members of staff and patients Work with others to develop and improve our services Uphold the Trusts commitment to equality and diversity Take personal responsibility for their works, deed and actions and the quality of the service they deliver.
Person Specification
Qualifications Essential
RGN Registration ENB 998 Or equivalent Educated to Diploma Level
Desirable
First Level Degree
Knowledge Essential
Substantial post registration experience Previous experience within Outpatient Department Demonstrable staff supervisory experience Demonstrable management experience Evidence of Change Management Specialist knowledge relevant to area of practice Knowledge of management of patient care within Outpatient environment
Skills Essential
Leadership skills Organisational/Delegation Skills Demonstrates confidence & assertiveness skills Good communication Skills Excellent interpersonal Skills
Other Essential
Evidence of recent Further development Ability to remain calm under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Address Southport & Ormskirk Hospitals
Town Lane
Southport
PR8 6PN
United Kingdom
Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)