About this role
Job summary
An exciting opportunity has arisen for a Ward Clerk on the Chemotherapy Day Services department at the Oak Road Treatment Centre.
We are looking for a friendly, professional and enthusiastic individual who will provide administrative support for both patients visiting the department and the nursing staff on duty.
In this role some of the duties required include meeting and greeting patients on the first floor, booking patients in and ensuring they have received their next appointment.
Full time and part time posts available
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description Job responsibilities
DUTIES AND RESPONSIBILITIES
Meet and greet patients and visitors to the unit in a professional and courteous manner.
Maintain a pleasant manner at all times, especially when working in a busy and pressured environment.
Maintain a patient centred approach and be aware of the patients experience at all times.
Answer phone calls in a professional manner and relay information to appropriate staff members.
Provide patients and visitors with non-clinical information regarding the Trusts provision of services, as required.
Support the nursing team in the smooth day to day running of services.
Be able to prioritise tasks, and work under own initiative as required.
Provide a first point of contact for all service users, and communicate effectively with the wider multi-disciplinary team.
Maintain patient confidentiality at all times, and demonstrate an awareness of information governance requirements.
Assist in the distribution and collection of questionnaires to patients, for example, 1 Day Every Patient questionnaire and other Patient Questionnaires.
Record patient attendance in Medway in an accurate and timely manner.
Be familiar with all Trust IT systems and utilise them to effectively record elements of the patients visit, and to facilitate the provision of services for patients during their visit.
Ensure patient medical notes are tracked to the correct location at all times.
Maintain real time records of patient activity.
Ensure the correct data regarding activity are recorded, for inclusion in annual reports.
Ensure patients leaving the unit have been provided with a subsequent appointment.
Undertake any other administrative or reception duties which are commensurate with the role under the direction of the senior sister.
Person Specification
Qualifications Essential
Grade A-C Maths, English and IT, or equivalent.
Desirable
Good general education.
Experience Essential
Experience of administrative or clerical work, including a customer facing dimension.
Desirable
Previous experience of working within a hospital environment.
Skills Essential
Excellent communication skills Excellent organisational skills Basic IT and keyboard skills Excellent telephone manner Demonstrates attention to detail and accuracy Ability to multi-task and prioritise efficiently.
Knowledge Essential
Awareness of IT systems.
Values Essential
Demonstrate a caring and professional manner at all times Ability to demonstrate the organisational values and behaviours
Other Essential
Good time management Ability to work under pressure Ability to work unsupervised, or as part of a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Christie NHS FT
Address Chemotherapy Suite - E00007
Manchester
M20 4BX
United Kingdom
Employer's website https://www.christie.nhs.uk/ (Opens in a new tab)