About this role
Job summary
We have a vacancy for a friendly well-organised person with excellent communication skills and a good telephone manner to join our team, full time or part time up to 37 hours per week , Monday to Friday between the hours of 8.00 am - 6.30 pm, (hours are to be confirmed)
Full training will be given but previous experience of working in a GP practice will be highly desirable.
Main duties of the job
We are a busy practice and you will need to be caring, calm under pressure and have a flexible, enthusiastic, hard-working attitude. The practice needs a team player, but one who is also confident to work under one's own initiative, and enjoys working a fast paced, but friendly, enjoyable working environment.
Main duties of the job
Duties will include a range of administrative and reception tasks in relation to dealing with patients at the surgery. This includes dealing with patients at the reception desk and by telephone . Candidates must be computer literate and possess a pleasant telephone manner.
About us
We are a large, friendly, dedicated practice with a determination to provide high quality clinical care for our patients, at the same time we are highly committed to looking after our staff as well.We are a five partner practice located in the market town of Narberth. We are looking for a medical receptionist to work with us commencing July 2026.
Job description Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To have a thorough knowledge of all practice procedures To work in accordance of written protocols Process and action repeat prescriptions Fax and photocopy as requestedReceiving patients consulting with members of the practice teamProcess appointment requests for today/future appointments from patients by telephone and in person. Deal with visit requestsClear clinical rooms after surgeriesEnsure building securityAny other tasks allocated by managers or clinicians
Person Specification
Knowledge and Skills Essential
Person Specification Adaptability to change Flexibility to work additional hours as and when required Maintain confidentiality at all times Personal Qualities Polite and confident Flexible and cooperative Motivated and proactive High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Effectively utilises resources Punctual and committed to supporting the team effort Ability to use initiative and judgement Confident, assertive and resilient Skills Excellent communication skills (written and oral) Strong IT skills Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Strategic thinker The ability to follow procedures and work to deadlines Qualifications Good Standard of education with excellent literacy and numeracy skills
Desirable
Person Specification Full UK Driving Licence Skills EMIS User Skills Experience Experience of working with the general public Experience of working in a primary care environment NHS/Primary Care General Practice experience An understanding of a General Practice Reception environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Narberth Surgery
Address Northfield Road
Narberth
Pembrokeshire
SA67 7AA
United Kingdom
Employer's website https://www.narberthsurgery.co.uk/ (Opens in a new tab)