About this role
Job summary
The post of full-time Team Administrator is required in the Mental Health Liaison Service (MHLS). This is part of the Urgent Care Team for Mental Health Services in Bolton and is a fast paced, expanding, friendly team based at the Royal Bolton Hospital for Greater Manchester Mental Health NHS Foundation Trust. The team is the first port of call for service users attending the A&E dept. who are currently in mental health crisis requiring emergency assessment, the team operate 24 hours a day, 7 days a week and consists of Consultant Psychiatrists, Psychologist, mental health practitioners, health care support workers as well as a small admin team.
This vacancy is not eligible for sponsorship.
Main duties of the job
To support the Senior Medical Administrator in providing a comprehensive administrative service to the clinical teams within the Mental Health Liaison Service, Bolton Directorate.
The Team Administrator will undertake general office duties. They will answer and manage calls from service users and their carers / relatives and other health and social care professionals. They will enter new referrals and process completed referrals / assessments on the Electronic Patient Record System, ensuring all data is accurate and up to date.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description Job responsibilities
The Team Administrator will undertake general office duties.
They will answer and manage calls from health and social care professionals within the Acute Trust.
They will enter new referrals and process completed referrals / assessments on the Electronic Patient Record System, ensuring all data is accurate and up to date.
Ensuring GP letters are sent in a timely manner via the electronic system.
Minute taking of team meetings and distribution of agendas / minutes.
Ordering resources for the team and maintaining stock levels.
Processing emails within the admin inbox.
Dealing with internal and external mail.
Person Specification
Qualifications Essential
English and Maths ECDL or equivalent experience
Desirable
NVQ in Business Administration / Customer Service Typewriting qualification
Experience Essential
Administration background Experience of working within a busy office environment
Desirable
Patient administration experience / medical terminology Knowledge of data quality and performance
Skills Essential
The ability to navigate IT systems including Word, Excel and Microsoft packages An excellent telephone manner and communication skills Accurate keyboard skills
Desirable
Minute taking Use of EPR
Knowledge Essential
Effective time management skills The ability to prioritise and plan conflicting work demands
Desirable
Data Protection Act Knowledge of working within a healthcare sector / NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Greater Manchester Mental Health NHS Foundation Trust
Address Rivington Unit
Royal Bolton Hospital, Minerva Road, Farnworth
Bolton
BL4 0JR
United Kingdom
Employer's website https://www.gmmh.nhs.uk/ (Opens in a new tab)