About this role
Job summary
21 hour position:
Mon 08:00 - 12:30, Tues 14:30 - 18:30, Wednesday14:30 - 18:30, Thurs08:00 - 12:30, Fri 14:30 - 18:30
Your role is to assist in the smooth running of the practice by supporting patients, GPs and other practice staff, ensuring we meet both patient expectations and our high standards of service.
We will be looking for:
Excellent customer service skills and telephone manner
Strong organisational skills and effective multi-tasking
Confident IT skills
A genuine passion for people's welfare with a kind and friendly disposition
A proactive and quick learner
Excellent communication skills
Main duties of the job
MAIN RESPONSIBILITIES
Greeting our patients when they arrive and assisting with enquiries and check ins
Dealing with our telephone lines to assist our patients with queries and appointment bookings
Managing emails and website enquiries
Processing prescription requests
Daily administrative tasks
About us
Overton Park Surgeryis a thriving practice based in the heart of Cheltenham. We pride ourselves on being a good practice, responsive to patients which is shown in the comments we receive on our website and our CQC rating.
We are currently looking for a friendly, professional and organised part time Care Navigator to join our excellent team at Overton Park Surgery. This is a great opportunity for somebody with a passion for customer/ patient care, who thrives in a vibrant environment.
Job description Job responsibilities
To be considered for the role you must be able to demonstrate a full awareness of the role of a GP receptionist and have excellent people skills.
The successful candidate will need to have a flexible approach to work.
The position is predominantly computer based
Candidates applying need to have experience of and be confident handling busy customer-facing position, be self-motivated and happy to work independently.
Training will be provided which includes ongoing regular training
Due to the nature of the role, appointment is dependent on the results of an enhanced DBS check.
Please visit the surgery website for more information about the practice and to familiarise yourself with the services we provide to our patients. www.overtonparksurgery.com
Previous applicants need not apply.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent. Excellent communication skills (written and oral) Strong IT skills Competent in the use of Office and Outlook Effective time management (planning & organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving skills Ability to follow policies and procedures Polite and confident Ability to work under pressure Sensitive and empathetic in distressing situations
Desirable
Grades C / 4 or above in English and Maths AMSPAR Receptionists Qualification NVQ level 2 in Health & Social Care Experience of admin duties
Other requirements Essential
Flexibility to provide shift cover for colleagues DBS check
Experience Essential
Experience of working with the general public.
Desirable
TPP systmone experience Experience of working in a health care setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Overton Park Surgery
Address Overton Park Road
Cheltenham
Gloucestershire
GL50 3BP
United Kingdom
Employer's website https://www.overtonparksurgery.com/ (Opens in a new tab)