About this role
Job summary
GP Receptionist role in a small family run practice. Front of house, patient facing role.
Training will be provided to successful candidate but previous experience is preferable.
Practice works on EMIS and Docman so previous experience using these systems would be beneficial.
Friendly, supportive and approachable team including clinical and non clinical staff which leads to a high staff retention rate.
Free parking on site.
Main duties of the job
Duties include but not limited to:
BOOKING APPOINTMENTS BY PHONE AND IN PERSON
DEALING WITH PATIENT QUERIES
ASSIST IN CALL AND RECALL FOR PATIENTS ON QOF REGISTERS
OPENING, SCANNING AND DISTRIBUTING POST
RECEIVE AND PROCESS REPEAT PRESCRIPTION REQUESTS
OTHER ADMIN DUTIES
ATTEND TEAM MEETINGS
About us
Bilston Family Practice is a small family run practice with a list size of 4350 patients.
We have a very friendly, approachable and supportive team made up of 2 GP partners, 2 salaried GP's, nursing, admin staff and ARRS roles such as physiotherapists and pharmacists.
Regular team meetings are held to ensure staff are kept up to date with changes in the practice.
Regular social events take place throughout the year.
Free parking on site at Bilston Health Centre.
Job description Job responsibilities
The post holder will assist in the effective organisation and day to day operation of Practice Services in a courteous, efficient and effective way.
1. To receive patients attending the surgery.
2. To deal with appointment requests patients by telephone and in person.
3. To receive and process requests for repeat prescriptions from patients and/or their representatives in accordance with practice guidelines.
4. To deal with patient queries and liaise with clinical staff where necessary.
5. To assist in the maintenance of comprehensive computer based practice records including registration of new patients, amendment of patient details, scanning of clinical documents into individual patient records.
6. To be responsible for the maintenance of the QoF registers ensuring they are up to date.
7. To assist the Practice Nurse and GPs in the operation of call and recall systems for patients on disease registers ensuring that patients are invited for regular review.
8. To be responsible for the receipt, opening and scanning of Practice post ensuring it is distributed to appropriate clinicians/staff.
9. Any other duties appropriate to the position.
This job description is a guide to the duties and responsibilities of the post and is not exhaustive. Given the nature of change in health services it may be necessary to amend this job description in response to local or national developments. Any changes will be made in full consultation with the post holder
Person Specification
Experience Essential
Excellent communication and customer service skills IT literate
Desirable
Experience of working in a GP practice Experience of using EMIS and Docman
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bilston Family Practice
Address Bilston Health Centre
Prouds Lane
Bilston
WV14 6PW
United Kingdom
Employer's website https://www.drsharmaspractice.co.uk/ (Opens in a new tab)