About this role
Job summary
We are expanding our medical reception team and looking to recruit the right person, with the necessary skills and experience to deliver a high-quality service to our patients.
The ideal candidate should be highly motivated, enthusiastic and able to work under pressure.
We are looking for a customer focused, reliable, and hard-working individual with a can-do approach to their work.
Main duties of the job
- Greeting in a pleasant and friendly manner all callers at reception.
- Answering the telephone quickly and dealing with or redirecting enquires.
- Running the appointment system including making appointments and encouraging patients to use the check in system.
- Recording messages and home visit requests in the appropriate book legibly and accurately.
- Handing out repeat prescriptions to patients or their representatives.
- Handling general enquiries and give out test results or referring to a more experienced Receptionist if in doubt.
About us
You will be joining a large, friendly and committed team of Doctors, Nurses and other healthcare professionals, and a team of reception and administrative staff.
Job description Job responsibilities
- Answering patient queries over the phone and on the front desk promptly.
- Dealing and processing emails.
- Actioning emis and docman tasks.
- Book appointments efficently.
Person Specification
Knowledge and skills Essential
You should have: - Office administration experience - Worked with the public in front facing role and on the telephone - excellent communication skills - able to work well on your own and as part of a team
Desirable
- Ideally have NHS primary care or equivalent experience. - EMIS web and Docman experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name WInchmore Hill Practice
Address 808 Green Lanes
London
N21 2SA
United Kingdom
Employer's website https://www.winchmorehillpractice.nhs.uk/ (Opens in a new tab)