About this role
Job summary
This is an exciting opportunity for a motivated and hands-on leader to join the Heartlands Hospital Facilities team as a Deputy Housekeeping Manager. In this role, you will work closely with Housekeeping Team Leaders to ensure the highest standards of cleanliness are consistently delivered across the site, while also deputising for the Deputy Facilities Manager when required.
We are looking for someone who leads by example, takes pride in delivering a high-quality service, and is not afraid to roll their sleeves up to support their team. You will play a key part in driving improvements, shaping processes, and bringing fresh ideas that enhance efficiency and strengthen our in-house cleaning services. If you are passionate about high standards, thrive in a fast-paced environment, and want to make a real difference to patient care through exceptional housekeeping services, this is a fantastic opportunity to develop your career.
This is a 12 month fixed term/secondment post.
Main duties of the job
*Work with Housekeeping Team Leaders to ensure job functions are completed with attention to detail, speed and accuracy.
*Ensure systems and processes are in place to prioritise and organise tasks.
*Support the Deputy Facilities Manager to ensure the agreed staffing allocation is delivered daily, and the team is trained, effective and efficient to meet the high environmental cleaning standards.
*Support the monitoring of standards by undertaking personal monitoring and by organising the Team Leaders to carry out checks against Trust audits of the service provision and activity; driving through the delivery of quality standards and targets to continually improve performance.
*Provide professional support to the Clinical Site team and colleagues to help prioritise cleaning tasks that directly support patient flow.
*Ensure all Housekeeping Assistants are clear about what is expected and are working with Team Leaders to successfully improve the services.
*Lead specific projects and pieces of work as directed.
*Work with the Deputy Facilities Manager to support the development of a strategy for continual improvement.
*Challenge existing practices ensuring progressive solutions that consider models of best practice are incorporated into services.
*Ensure Housekeeping services are provided seamlessly across the site throughout the day and night and as outlined in the approved area cleaning schedules.
*Support the delivery of costed proposals to provide environmental cleaning services.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications Essential
*Good level of general education
Desirable
*A supervisory-level qualification *NVQ level 4 with experience managing people
Experience Essential
*Significant supervisory experience in healthcare or equivalent field. *Excellent communication and interpersonal skills. *Good verbal and written skills and ability to communicate at all levels. *Good computer skills to include use of Windows 2000 and / or Microsoft Office. *Hospital Hotel Services (Cleaning) Experience
Desirable
*Previous experience dealing with complaints *Good awareness of equal opportunity issues
Additional Criteria Essential
*Previous experience dealing with complaints. *Good awareness of equal opportunity issues *Accurate keyboard skills. *Ability to lead and work as part of a team. *Able to introduce and manage change effectively. *Knowledge of budget management. *Able to demonstrate sound leadership skills. *Able to confidently present to large audiences. *COSHH and Environmental Health legislation. *Knowledge of infection control requirements in the NHS and staff training requirements. *Knowledge of the National Specification of Cleanliness.
Desirable
*Excellent judgment and negotiation skills. *Ability to communicate effectively with external organisations and Trust representatives at all levels. *Ability to represent Housekeeping and clearly determine service levels and resources. *Approachable and sensitive attitude to staff members. *Knowledge of Health & Safety at Work Regulations. *Knowledge of NHS standing financial instructions. *Knowledge of PLACE (Patient Led Assessment of the Care of the Environment)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)