About this role
Job summary
ROLE Healthcare Assistant or Nurse Associate with Primary Care Experience
HOURS PER WEEK: 25-35 (Flexibility is requested to help cover sickness and annual leave)
RATE OF PAY Competitive salary dependant on experience
REPORTS TO Nurse manager
We are looking for an experienced Health Care Assistant or Nurse Associate to work alongside our established team to provide excellent care to our patient population. You will assist medical personnel in the care of practice patients, including treatment, preventative care, screening and patient education. You will act as a focal point of communication between patients, doctors, nurses and other members of the primary care team.
The role is for 25-35 hours a week. However, flexibility is essential as you will also be requested to cover for holidays and sickness. Previous experience as a Health Care Assistant or Nurse Associate in General Practice or another busy clinical environment is essential.
Main duties of the job
New patient registration checks, including completing any necessary paperwork and making any necessary claims to the Health Authority and referrals within the Practice
NHS Health Checks,ECG, BP monitoring, Urinalysis, Phlebotomy, Long Term Condition reviews. Assisting with flu, pneumococcal and other vaccination programmes as required
Provide lifestyle advice to patients, making any necessary referrals within the practice
Weight monitoring
Performing spirometry
Ensure clinical waste collection runs smoothy, reporting any problems to the Nurse Manager.
Ensure sharps bins are ready for collection
Restocking/maintaining equipment
Restocking of clinical areas and consulting rooms
Participate in the administrative and professional responsibilities of the Practice team
Ensure the clinical computer system is kept up to date with accurate details recorded
Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Practice
Ensure collection and maintenance of statistical information required for regular and ad hoc reports
Attend and participate in Practice meetings as required
Assist in formulation of Practice philosophy, strategy and policy
To create and send recall letters for clinics
To assist in seasonal and special projects as requested e.g. flu campaign
Ordering and display Health Promotion materials
Ensure that phlebotomy requests are accurate in advance of each consulting session
About us
About us
We are a busy GP Practice located in the heart of Castleford with good transport links and closely located to the main bus and train stations. Our team includes GP Partners, Salaried GP's, an Advanced Clinical Practitioner, Nurses, Health Care Assistants, supported by various management, administrative staff and additional roles.
SystemOne
Free onsite parking
High QOF achievement
Offers enhanced services.
Training Practice
Protected training afternoons annually
Job description Job responsibilities
Riverside Medical Centre
JOB DESCRIPTION
JOB TITLE Healthcare Assistant or Nurse Associate with Primary Care experience
HOURS PER WEEK 25-35 hours per week, flexibility is requested to help cover sickness and annual leave
RATE OF PAY Competitive salary depending on experience
REPORTS TO Nurse manager/Practice manager
Job Summary
To assist medical personnel in the care of Practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.
A uniform must be worn at all times, which will be supplied by the Practice (tunic).
To act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team
Duties and Responsibilities
Nursing
New patient registration checks, including completing any necessary paperwork and making any necessary claims to the Health Authority and referrals within the Practice
NHS Health Checks
ECG
BP monitoring
Urinalysis
Phlebotomy
Long Term Condition Reviews
Assisting with Flu and Pneumococcal vaccination programme
Provide lifestyle advice to patients making any necessary referrals within the Practice
Weight monitoring
Performing spirometry
Ensure clinical waste collection runs smoothly, reporting any problems to the Nurse Manager
Ensure sharps bins are ready for collection
Restocking/maintenance of equipment
Restocking of clinical areas and consulting rooms
Administration and professional responsibilities
Participate in the administrative and professional responsibilities of the Practice team
Ensure the clinical computer system is kept up to date with accurate details recorded
Ensure accurate completion of all necessary documentation associated with patient health care and registration with the Practice
Ensure collection and maintenance of statistical information required for regular and ad hoc reports
Attend and participate in Practice meetings as required
Assist in formulation of Practice philosophy, strategy and policy
Restocking and maintenance of clinical areas and consulting rooms
To create and send recall letters for clinics
To assist in seasonal and special projects as requested e.g. flu campaign
Ordering and display of Health Promotion materials
Management of medical records
Ensure that phlebotomy requests are accurate in advance of each consulting session
Ensure all patient details are recorded in the correct format and in the correct patient record
Management of appointment system
Ensure total familiarity with all appointment systems including regular and incidental variations
Book appointments and recalls ensuring sufficient information is recorded
Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
Monitor effectiveness of the system and report any problems or variations to the Senior Receptionist
Any other delegated duties considered appropriate to the post
SPECIAL REQUIREMENTS FOR THE POST
An understanding, acceptance and adherence to the need for strict confidentiality
An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to Practice limitations
An understanding and acceptance of ones capabilities and awareness of own limitations
Ability to work without direct supervision and determine own workload priorities
Basic keyboard and computer skills
Flexibility of working hours
Excellent communication skills
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audits where appropriate
Person Specification
Experience Essential
Person specification QUALIFICATIONS Essential Phlebotomy Certificate GCSE, or equivalent, Grade C or above including Maths, English and a Science subject QUALIFICATIONS Desirable Preferably educated to NVQ level 3 Foundation Degree Spirometry Certificate ECG Performance Certificate Influenza, Pneumonia and B12 Certificate EXPERIENCE Essential Experience in a clinical environment, ideally within primary care Basic health care assessment experience, e.g. Blood tests, Blood Pressure, ECG and Spirometry Good standard of general education Healthcare qualification Experience of working as a HCA in general practice Excellent communication skills (written and oral) IT skills Time management and the ability to work towards deadlines Interpersonal skills EXPERIENCE Desirable Familiar with primary care setting Familiar with SystmOne Full, clean driving licence Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Riverside Medical Centre
Address Riverside Medical Centre
Savile Road
Castleford
West Yorkshire
WF10 1PH
United Kingdom
Employer's website https://www.riversidemedicalcentre.co.uk/ (Opens in a new tab)