About this role
Job summary
The post holder will be required to work as part of the Registration Team as Central Booking Officer for Gynaecology. The post holder will be required to work with roles and responsibilities of Registrations Team and workload. Ensure all Trust targets are met through effective bookings of referrals in a timely manner and adhere to the access policy.
The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway. The post holder should be able to cross cover within Women's Services Department and to work shift patterns.
Main duties of the job
Process and log all referrals from all sources in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs). Schedule appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right treatment/diagnostic clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups in gynaecology outpatients. Be pro-active in adding all referrals to the Colp/Vulval/Hysteroscopy system (MediScan). Clinic management - cancel and block clinics for annual and study leave, ensuring that Trust targets are not breached. Ensure that any diagnostics and investigations that are required as part of the patient path
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts with over17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job description Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education and Qulifications Essential
Customer Care or acquired equivalent experience GCSE or equivalent standard of education
Skills and Abilities Essential
Accurate data entry, typing and checking skills Ability to communicate effectively with people at all levels Ability to use own judgement to resolve problems Ability to plan, organise and accomplish a variety of concurrent assignments Demonstrate ability to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales Close attention to detail
Desirable
Understanding of patient priorities and performance target related to appointment and waiting times Knowledge of healthcare administrative systems and processes Knowledge of medical terminology
Experience Essential
Experience of using IT systems and patient data systems Experience of scheduling outpatient appointments Experience of working with patients and providing information regarding their appointments
Personal Qualities Essential
Ability to maintain a professional approach at all times
Values Essential
Demonstrable ability to meet Trust values
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Free London NHS Foundation Trust
Address North Middlesex University Hospital
Sterling Way
Edmonton
N18 1QX
United Kingdom
Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)