About this role
Job summary The Ward Clerk plays a key role in the effective and safe running of the Surgical Assessment Unit by providing comprehensive administrative and clerical support. Working at the centre of a fast-paced, high-turnover clinical environment, the post holder acts as the main point of contact for patients, relatives, and the multidisciplinary team. As the first point of contact for many patients and relatives, you will help set the tone for their care journey--providing reassurance, clear communication and a welcoming presence.
Main duties of the job The Ward Clerk is responsible for managing patient administration processes including admissions, transfers, discharges, and the maintenance of accurate patient records across electronic and paper systems. They support patient flow by coordinating communication with wards, theatres, diagnostics, bed management, and support services, ensuring timely progression of care.
About us Working for Lancashire Teaching Hospitals means being part of a respected, forward-thinking organisation committed to staff development, teamwork and excellent patient care. This role is ideal for someone who thrives in a busy environment, enjoys being at the centre of operations, and wants to make a genuine difference every day.
Job description Job responsibilities Main responsibilities include coordinating patient admissions, transfers and discharges; maintaining accurate electronic and paper patient records; managing telephone and facetoface enquiries from staff, patients and relatives; and acting as a central communication link between the multidisciplinary team, diagnostics, theatres and support services. The role requires effective prioritisation, attention to detail and a calm, professional approach in a fastpaced environment, ensuring patient flow is maintained and clinical staff are supported to deliver safe, timely care.
Person Specification
Qualifications & Education Essential
Numeracy and literacy skills Administrative skills
Desirable
RSA Level 2 Audio typing skills
Knowledge & Experience Essential
Aware of the concept and application of confidentiality
Desirable
Previous experience of working in a health care or related setting Previous experience of working with the public
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lancashire Teaching Hospitals NHS Foundation Trust
Address Surgical Assessment Unit - Royal Preston Hospital
Preston
PR2 9HT
United Kingdom
Employer's website https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)