About this role
Job summary
The person is responsible for overseeing the operational aspects of the GP practice and submit claims and make payments. This role ensures the delivery of high-quality patient care and efficient resource management. They will work closely with the Practice Manager and administrative teams to implement best practices and achieve organisational goals while maintaining compliance with regulations
Main duties of the job
Admin Team Leadership
Reception/Admin Rota Management
Admin/Reception staff cover
In charge of docman / EMIS tasks
Administrative Support
Pay invoices
Submit Claims
Book keeping
Governance and Compliance
Patient Demand Management
Premises Management and Equipment
Call/Recall Programmes
IT and Systems Support
About us
Cockfosters Medical Centre is a distinguished medical practice committed to delivering exceptional services through our core values: Innovation, Teamwork, Education, and Respect. We have 4 GP partners, 2 Salaried GPs, 4 ARRS staff and a very capable team of admin/reception staff. You will be working under the Practice Manager and the Finance Manager.
Job description Job responsibilities Job responsibilities
Job description- after 1 month of in house training you will take over all claims and payments
Team Leadership ;
Staff cover when needed. Ideal Candidate should be flexible to cover gaps in the Rota when needed.
Lead, motivate, and manage the reception teams at both sites to ensure high standards of performance and patient care.
Oversee mandatory training, and development of staff to maintain a skilled workforce across both locations.
Communicate effectively with the Practice Manager who manages the rota for the admin and clinical team.
Address staff concerns, facilitate conflict resolution, and promote a positive workplace culture.
Manage unplanned absences, ensuring all are recorded, including conducting return-to-work reviews for reception staff.
Address staffing issues, including conflicts, performance issues, poor service, and clinical safety concerns and report them to the practice manager.
Organise regular staff meetings and document actions agreed upon.
Person Specification
Experience Essential
Minimum 2-3 years of experience in GP practice Willingness to learn and improve Flexible with hours and willing to cover shifts on short notice
Desirable
-Previous management experience -Knowledge in Accounts or Bookkeeping
Qualifications Essential
-Previous GP surgery experience is mandatory for this vacancy -Management in GP surgery or higher admin level
Desirable
-Diploma or Degree level
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cockfosters Medical Centre
Address Cockfosters Medical Centre
Heddon Court avenue
Barnet
Herts
EN4 9NB
United Kingdom
Employer's website https://www.cockfostersmedicalcentre.nhs.uk/ (Opens in a new tab)