About this role
Job summary
Riddings Family Health Centre is looking for a Receptionist - Care Navigator - Administrator to join our small friendly practice team in Timperley, Altrincham.
Main duties of the job
The main duties of the role include providing reception and administration services to our patient population and wider healthcare colleagues. A full description of main duties can be found in the Job Description.
About us
We are a small surgery covering Timperley and the surrounding areas with a registered patient population of approximately 3,700 patients and growing fast.
We are part of Trafford South Primary Care Network which also includes 5 other practices which are:Barrington Medical Centre, Shay Lane Medical Centre (Patel), The Family Surgery, The Village Surgery and Timperley Health Centre Westwood.
Job description Job responsibilities
Job description and person specification
Job title
Receptionist Care Navigator Administrator
Line managers
Assistant PM and Practice Manager
Accountable to
Practice Manager
Hours per week
30
Primary key responsibilities
The following are the core responsibilities of a Receptionist / administrator in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Accurately detail information on patients records within the clinical system
b. Maintain and monitor the practice appointment system
c. Process personal, telephone and e-requests for appointments
Assist with total triage administration
e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
f. Signpost patients to the correct service
g. Initiate contact with and respond to, requests from patients, team members and external agencies
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into patients healthcare records as necessary
k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Support all clinical staff with general administrative tasks as requested
o. Undertake a broad spectrum of administrative duties commensurate with the role
p. Be an integral part of the general practice team
q. Act as a chaperone as required
r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
s. Support in the delivery of enhanced services and other service requirements
t. Undertake all mandatory training and induction programmes
u. Contribute to and embrace the spectrum of clinical governance
v. Maintain a clean, tidy, effective working area at all times
w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
x. Undertake call and re-call duties for QOF, Enhanced Services and other Schemes as required.
y. Any other duties deemed necessary for the smooth running of the organisation.
Wider responsibilities
In addition to the primary responsibilities, the Receptionist has the following wider responsibilities:
a. Support administrative staff, providing cover during staff absences and attend Protected Learning Time monthly or more frequently if required. Also attend and contribute to Practice Meetings when required.
b. Action incoming emails and correspondence as necessary
c. Scan patient related documentation and attach scanned documents to patients healthcare records
d. Participate in local initiatives to enhance service delivery and patient care
e. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
f. Support and participate in shared learning
The full Job Description can be found as an attachment.
Person Specification
Experience Essential
Empathetic with patients and able to communicate well with them. Good telephone manner and communication skills. Good IT skills with microsoft office packages
Desirable
Experience in a healthcare setting would be desirable but not essential as full training will be given.
Person Specification Essential
The full person specification is attached.
Qualifications Essential
GCSE Grade A to C in English and Maths or NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Riddings Family Health Centre
Address Riddings Family Health Centre
34 Riddings Road
Timperley
Altrincham
Cheshire
WA15 6BP
United Kingdom
Employer's website https://www.riddingsfamilyhealthcentre.co.uk/ (Opens in a new tab)